Call Center Assistant

RequiredBehaviors:

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization: Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

RequiredQualifications:

• Must have Food Handler card issued by accredited provider (by first day of work) (https://www.env.nm.gov/fod/Food_Program/Regulation_Update.htm)

• Must be over 18

• Must work well in a team

• Good customer service skills and phone etiquette

PreferredQualifications:

• General computer skills

• Self-directed

Duties and Responsibilities:

Answer phones in Room Service Center:

• Make answering phones a priority

• Wear phone headset when away from station

• Always answer phone promptly and courteously

Take meal orders from patients:

• Fill meal orders accurately 100% of the time

• Always prompts patient regarding condiments, beverages, etc to complete the meal

• Guide patient to appropriate food selections when patient orders food not compatible with diet prescription

• Call patients per time schedule who have not ordered

• Communicate special items to phone calls

Communicate with nursing staff:

• Communicate to nursing staff when patient refuses to order a meal, when patient states that family is bringing in food and when patient has not ordered and does not respond to phone calls

• Ensure that meals for patients with assigned meal times are ordered in the appropriate time slot

Enter meals for patients who are unable to order:

• Update list of patients needing assistance on communication board in office

• Enter meals for patients who cannot order – done 100% of the time

Update diet orders, patient meal count and diet change list for each meal:

• Prepare diet sheets for each meal

• Run set at closing

• Provide meal count to cooks

• Mark appropriate menus for patients with new diet orders for assistants to deliver

Assemble gift baskets for OB patients:

• Make and mark baskets for appropriate patients for assistants to deliver

Department Education:

• Attend department in-services and meetings

• Participate in QA/PI programs when assigned

Other Duties:

• All annual HealthStream modules successfully completed on time

• Each employee is responsible for implementing SJRMC’s Service Standards into their daily work:

Safety, Courtesy, Effectiveness, and Stewardship

• Other duties as assigned (demonstrates willingness and follows through with other duties requested)

Physical Demands and Environmental Work Conditions:

• Ability to communicate via phone

• Paperwork

• Long periods of sitting

• Arm-length reaching

• May include extensive walking, pushing, minimal bending and light lifting

San Juan Regional Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Part-time

Pay: $12.57 - $18.86 per hour

Expected hours: No less than 8 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to Relocate:

• Farmington, NM: Relocate before starting work (Required)

Work Location: In person