Call Center Supervisor

Call Center Supervisor

APS Medical Billing is looking for a Call Center Supervisor to join our inbound Call Center team. This position is responsible for providing employees with needed resources, leadership, training and coaching in order to provide timely and accurate information to callers and to resolve medical claim issues.

Essential Duties and Responsibilities

• Supervises Customer Service representatives to meet daily department goals (both local and remote)
• Monitors call volumes to identify and act on performance issues and trends to ensure achievement of daily productivity goals
• Ensures employees are knowledgeable and compliant with policies and procedures, as well as external regulatory requirements.
• Reviews staffing levels, schedules and account assignments
• Communicates information to employees on all shifts
• Ensures accurate and timely follow up
• Coordinates departmental coverage in the absence of an employee
• Performs other duties as necessary

Qualification Requirements

• Associate’s degree or equivalent combination of formal training and experience
• At least two years of supervision experience preferred or a proven track record of supervising a team to achieve results
• Demonstrated knowledge of third-party and insurance companies
• Problem solver, self-motivated, self-directed and attention to detail
• Ability to handle multiple tasks
• Skilled in Microsoft Office – Word and Excel

Competitive wages; benefit package (Health, Health Savings Account, Dental, Vision, Personal Health Care Advisor, EAP, Life, 401k, Paid Holidays, Vacation & Personal time.

We are an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Call center: 2 years (Required)
• supervisor: 2 years (Required)

Work Location: Remote