Apply now Job no: 502550
Department: VP of University Advancement
Location: Oxford, OH
Work type: Student
Categories: Office, Clerical, Administrative Support, Other
Student Supervisor, Call Center - SM1U
Salary/Grade:$13.50 hr
Hours per Week:10
Duration of Appointment:One Semester
Job Summary:Now hiring for all semesters!
The main role of a Student Master Call Center Lead is to provide the Phonathon Program and Assistant Director of Annual Giving with leadership, supervision, and oversight of student Phonathon callers.
This position requires strong verbal communication and leadership skills, a problem-solving mentality, the ability to think strategically in a fast-paced environment, and a genuine desire to advance the mission of Miami University. Supervising callers for the Phonathon is an excellent opportunity to develop your communication, negotiation, and fundraising knowledge and expertise while honing your leadership skills and networking with a wide variety of members of the RedHawk family.
Arrive 30 minutes early to help set up shift (receive instructions from the Assistant Director of Annual Giving).
Leave up to a half hour after the shift is completed.
Work one shift per week as a caller.
Have a positive attitude on and off the phones.
Set a good calling example by always following the steps of the phone call.
Set a good example of professionalism by following Policies and Procedures.
Build team atmosphere and employee ownership.
Provide feedback to new callers as well as leadership team.
Ineligible to go home early.
Work with leadership to discreetly handle any confidential or performance-based information regarding coworkers.
Commit to a minimum of three 3-hour shifts per week. The shift times are tentatively set for Monday-Thursday; 10:00a-12p, 1:00p-4p, 6:00p to 8p.
Update and manage any caller trackers/spreadsheets/forms/paperwork.
Answer caller and mentor questions and provide moral support and encouragement.
Facilitate game playing, friendly competition and themes for virtual calling shifts.
Lead nightly statistical tracking via white board and other methods.
Provide on-the-fly feedback to portions of the call that are overheard.
Manage and complete and administrative tasks such as updating the Caller Tracker, scheduling interviews, and the like.
Share observations with the Assistant Director of Annual Giving on the strengths and areas of opportunity of the program and callers.
Assist callers in dispositioning prospects and answering other questions.
Train new callers on the VanillaSoft calling platform during their Initial Caller Training - B shift (2nd shift of working for the Phonathon).
Complete monitor forms and diplomatically disseminate the strengths and areas of opportunity of the phone call.
Ability to pull individual or small groups of callers aside to provide specific coaching and training on the steps of the phone call.
Ability to deliver an Initial or Advanced Caller Training information to one or more new callers.
Knowledge of which callers are trained on which constituents and ability to determine which callers should be assigned which prospects.
Gain a working knowledge of the Manager portion of the Vanilla Soft calling platform in order to assign callers to Calling Pools.
Review real-time and historical Vanilla Soft reports to make judgements and recommendations on calling strategies and course corrections.
Other duties as assigned by the Assistant Director of Annual Giving.
Student at Miami University.
Physically located in Oxford, OH.
Enrolled for a minimum of 6 credit hours.
Minimum 2.5 GPA.
MUST be able to work at least three shifts per week.
A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact ADAFacultyStaff@Miamioh.edu or (513) 529-3560.
Advertised: 21 Nov 2023 Eastern Standard Time
This Organization Participates in E-Verify.
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