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Form of workStatus: Full Time - 80 hours
Hours: 7A-3P
In an environment of continuous quality improvement, the Contact Center Supervisor is responsible for supervising inbound and outbound call activity, coordination of application software development and technical support liaison between IT and Contact Center. Assists in training, quality and data collection. Exhibits the Standards of Excellence and exercises strict confidentiality at all times.
Job Requirement
- Current licensure in the State of Ohio as a Registered Nurse required.
- Previous experience of building software programs and working in a technology environment required.
- Prior supervisory or management experience preferred.
- Excellent computer skills, outstanding customer service, communication and interpersonal skills.
- Ability to motivate staff.
- Attention to detail and organizational skills.
- Knowledge of Meditech system.
Job Functions
- Provides day to day supervision of the CONTACT CENTER nurse staff in coordination with the CONTACT CENTER director and service excellence supervisor.
- Provides coaching and performance feedback; assists in performance evaluations, conduct and staffing schedules.
- Monitor inbound/outbound calls to ensure script adherence, call integrity and adverse events compliance including HIPAA compliance.
- Assists in development and enforcement of CONTACT CENTER policies and procedures.
- Provides principle support of LVM and Meditech applications within the Contact Center scope of practice by building and maintaining understanding of the software and interfaces.
- Provides timely and relevant reports monthly and quarterly for department and medical director that identify individual performance compared to colleagues and national benchmarks as available.
- Recommend or carry out the duty to hire, assign or terminate employees.
- Conducts annual evaluations of employees in a timely fashion.
- Directly supervises employees as assigned.
- Assumes all other duties and responsibilities as necessary.
Compensation Details: Education, experience, and tenure may be considered along with internal equity when job offers are extended.
Benefits
Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees.
- Medical Insurance - PPO & HDHP
- Dental and Vison Insurance
- Health Saving Account
- Flexible Spending Account
- Dependent Care
- Pension Plan - Defined Contribution
- 403b Retirement Plan
- Voluntary Life Insurance
- Short-Term & Long-Term Disability
- Vacation Time
- Sick Time
- Holiday Pay & Premium
- Shift Differential
- Tuition Reimbursement
- Tuition Repayment
- Performance & Market Increases
- Relocation Package, if applicable
Memorial Health System is an equal opportunity provider and employer.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at https://www.ocio.usda.gov/document/ad-3027, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.
* Memorial Health System is a federal drug-free workplace. This policy prohibits marijuana use by employees.
- Job Family Clinical
- Job Function Supervisor
- Pay Type Salary
