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SalaryWe are Hiring!
Call Center Specialist – Shift Lead – Lowell
Enterprise Bank, is a growing and successful commercial bank where your talents will be recognized. Consistently being recognized both nationally and locally as a “Top Place to Work”, Enterprise Bank team members are as important to us as our core values. Join our dynamic team and experience a unique workplace culture where success is shared, and diversity is celebrated.
What You’ll Do: Enterprise Bank has an exciting opportunity in our Call Center department! We are looking for a Call Center Specialist – Shift Lead to join our exceptional team. The Call Center Specialist - Shift Lead is accountable for the delivery of exceptional customer service in accordance with the banks mission and core values. This individual will work to effectively troubleshoot complex issues, assist customers, and help navigate through various self-service online, mobile and voice applications. Additionally, this individual may respond to all product and service telephone, chat and email inquiries and will always resolve these inquiries with exceptional service.
The Call Center Specialist – Shift Lead is responsible for ensuring that customer Service levels are met by the Call Center Specialists. The Call Center Specialist – Shift Lead will work closely with the Senior Call Center Supervisor to assure Call Center Specialists are providing customers with an exceptional level of service during their designated shift. The Call Center Specialist – Shift Lead will supervise, and coach assigned shift team members.
The schedule for this position is Monday and Friday 11:00am – 8:00pm, Wednesday and Thursday 11:15am – 8:00pm and Saturday 7:00am – 2:00pm. This position is eligible to work Offsite, Hybrid or Onsite. The person in this position may be required to train onsite and will be required to come onsite once a month for teambuilding. Candidates from MA, NH, and ME only.
Requirements: Associates degree from a two-year college or technical school and five or more years of experience in a banking environment or Bank Call Center or equivalent combination of education and experience. Ability to demonstrate leading a team and fluency in multiple languages a plus.
If you don’t meet all the requirements, apply anyway! Our recruiting team considers your entire professional journey. Enterprise team members are made up of more than just their previous titles.
Our DEIB Value Statement: At Enterprise Bank, people and relationships come first. We encourage and foster a culture of diversity, equity, inclusion, and belonging where everyone feels valued and respected. We are committed to a caring workplace that recognizes the importance of making a meaningful, positive difference in the lives of our team members, customers, and communities. Please click here to view our Inclusion website for more information and to learn more of our story and Core Values.
Benefits: We encourage every team member at Enterprise to lead a healthy and balanced life. We offer generous paid time-off programs, exceptional Tuition Assistance, College Loan Repayment, Wellness programs, Employee Resource Groups, opportunities to assist in your community as well as health, dental and life insurance coverage and a generous 401(k) match.
Enterprise Bank is an equal opportunity employer and makes employment without regard to race, color, religion, gender, sexual orientation, age, national origin, ancestry, genetic information, gender identity, disability, marital status, active or veteran military status, retaliation or any other protected status. EOE M/F/Disabled/Vet.
Behaviors
Preferred- Leader: Inspires teammates to follow them
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Peer Recognition: Inspired to perform well by the praise of coworkers
- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
