Call Center Agent

Job Description

Company: ENT Specialists, Inc.

Position Title:Call Center Agent

Department: Medical Call Center, Brockton, Norwood or Plainville

ENT Specialists, Inc. is a group of physicians, nurses, medical assistants, audiologists and support staff dedicated to providing high quality ENT services to patients in four communities.

Our Brockton, or Norwood office, and Medical Call Center is seeking a full-time experienced Call Center Agent.

Duties and Responsibilities:

Full-time , Monday through Friday, with varying workload, flexibility a must.

Answering telephone calls in a busy Call Center, and screening, transferring and message taking.

Directs calls to nursing, billing or administrative staff as appropriate.

Registering patients, scheduling and rescheduling medical appointments

Qualifications/Skills:

High school diploma or equivalent

Preferred minimum of one year in a medial office setting

Strong verbal and written communication skills

Excellent customer service oriented approach

Computer proficiency and strong attention to detail are essential

Ability to multi task in a fast paced environment

Highly energetic and a team player

ENT Specialists offers an attractive benefits package for full-time employment, including medical/dental insurance, life insurance, and long-term disability, PTO, paid holidays, 401(k), and much more.

Location: Brockton or Norwood

Compensation: commensurate with experience

Principals only: Recruiters please don’t contact this job poster

Please, no phone calls about this job

Please do not contact job poster about other services, products or commercial interests

Job Type: Full-time

Application Questions

You have requested that Indeed ask candidates the following questions:

Do you have reliable transportation?

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $18.50 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer Service: 2 years (Preferred)
• Medical: 2 years (Required)
• Call center: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person