Address
Form of work
SalaryPosting Date
03/29/24 Application Deadline
04/02/24 Pay Range
Full Range: $19.15 - $27.50 hourlySalary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type
Unclassified Department
Animal Care and Control About the Position
Are you a customer service professional who is looking to help the animals of Maricopa County?
No day will be the same working at the Animal Care and Control Call Center. You will guide and direct customers in licensing, community outreach, state statutes, animal care programs, and much more! Your performance and commitment will contribute to the welfare and safety of the people and animals of Maricopa County.
Are you ready for the challenge? Apply today!
About Us
Maricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community, and we are always looking to add talented individuals to our team, either at our West or East Valley Animal Care Centers. As one of the nation’s largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County. Our adoptions, shelter, clinic, and animal services officer teams learn first-hand about proper care of homeless and stray animals and work hard to help find them new homes.
Proud to Offer
- Work with a greater purpose
- Tuition reimbursement
- Exceptional work-life balance
- Opportunities for growth and development within Maricopa County
- Low-cost, high-value healthcare for you and your qualifying dependents
- Paid vacation, sick time, and parental leave
- Extensive wellness program, including healthcare premium discounts
- Employee discounts for goods and services
- Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.29% monthly contribution rate and includes a 100% employer match on Day 1
- Learn more atWork With Us | Maricopa County, AZ
We Require
- High school diploma or GED
- Two years of clerical/administrative experience
- One year of call-center experience
We Also Value
- Bilingual in English and Spanish
- Three or more years of clerical/administrative experience
- Experience with data entry
- Experience with automated data processing
- Experience with financial balancing
Job Contributions
- Responds to incoming calls from customers regarding animal activities and licensing. Listens carefully and speaks clearly, providing information and assistance
- Performs data entry into Chameleon, updating information regarding animals or persons
- Initiates dispatch activities for the Field Team in a timely manner to ensure we safely serve the community
- Generates bite and rabies exposure reports, detailing the information received from the caller in the database and following up as necessary. Tracks and logs information for Public Health epidemiology and the State Laboratory regarding rabies exposure
- Processes and tracks license applications, renewals, and exceptions for dog licensing
- Other duties as assigned
Working Conditions
- Candidates must be flexible and able to work some weekends and holidays. Employees are assigned to any shift, with any combination of days off, determined by the needs of the Department
- Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time
- Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions
Selection Procedure
- Only the most qualified candidates will be considered
- Consideration will only be given to candidates who submit online applications
- Candidates will be contacted primarily through email and their Workday online application profile
- Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer.
Apply Now!
