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Form of workJob Description
Preference is Candidates that are Fluent in both English and Spanish
The Customer Care Representative serves as an advisor for our portfolio of Energy Conservation programs.
a flexible work schedule with 3 days on-site, 2 days remote but this is subject to change at any point in the future.
RESPONSIBILITIES:
Answer inbound calls, make outbound calls, respond to customer inquiries in a timely manner
Learn our portfolio of Energy Conservation programs
Uncover customer needs and interests, help customers navigate through our portfolio of Energy Conservation programs to understand which may be most beneficial
Discuss eligibility requirements as defined in the terms and conditions
Partner with program teams to ensure timely resolution of customer inquiries
Route customers to the appropriate Energy Conservation program
QUALIFICATIONS:
Basic Qualifications:
High School Degree or Equivalent
Prior Call Center experience, prefer a minimum of 3 years prior experience in Call Center environment
Working knowledge of Call Center practices and technology
Polished verbal communication skills
Interpersonal skills, ability to quickly establish and maintain rapport with customers
Additional Qualifications:
Schedule flexibility, evenings may be required occasionally in the future (until 8pm)
Saturdays may be required in future (one Saturday a month)
"Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
The Customer Care Representative serves as an advisor for our portfolio of Energy Conservation programs.
a flexible work schedule with 3 days on-site, 2 days remote but this is subject to change at any point in the future.
RESPONSIBILITIES:
Answer inbound calls, make outbound calls, respond to customer inquiries in a timely manner
Learn our portfolio of Energy Conservation programs
Uncover customer needs and interests, help customers navigate through our portfolio of Energy Conservation programs to understand which may be most beneficial
Discuss eligibility requirements as defined in the terms and conditions
Partner with program teams to ensure timely resolution of customer inquiries
Route customers to the appropriate Energy Conservation program
QUALIFICATIONS:
Basic Qualifications:
High School Degree or Equivalent
Prior Call Center experience, prefer a minimum of 3 years prior experience in Call Center environment
Working knowledge of Call Center practices and technology
Polished verbal communication skills
Interpersonal skills, ability to quickly establish and maintain rapport with customers
Additional Qualifications:
Schedule flexibility, evenings may be required occasionally in the future (until 8pm)
Saturdays may be required in future (one Saturday a month)
"Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
