AddressAdditional Location(s): N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
1st shift hours - 10:00 am - 7:00 pm M-F alternating weekends of 8:00 am - 5:00 pm
About the role:
Customer Service Representative is responsible for addressing inbound calls to Customer Service with the intent of prioritizing, resolving or redirecting the call to ensure the satisfaction of Boston Scientific patients and practices.
Your responsibilities will include:
- Answer all incoming Customer Service calls promptly and manage them effectively and efficiently
- Address questions and educate patients, practices, and sales staff
- Handle specified technical monitor issues
- Redirect calls to subject matter experts as defined in protocols
- Notate patient accounts for activities and disconnect
- Assist patient’s requests for additional supplies by placing orders on their behalf
- Document all calls or correspondences.
- Handle Emails/VM s as assigned
- Demonstrate empathy and decrease customer tension
- Promote the value of Preventice remote monitoring to reduce cancellations
- Must communicate in a professional, empathetic and diplomatic manner with good voice quality, dictation, and articulation.
- Works to achieve the day-to-day Customer Service Team’s quality and productivity goals
- Exhibit a high sense of urgency
- Identify, document and escalate potential patient or practice complaints per standard operating procedures
- Other duties as assigned
Required qualifications:
- 2 Years with high school degree/equivalent, or An equivalent combination of education/work experience
Preferred Qualifications:
- One to two years of experience in a Call Center or customer service position
- Knowledge of medical terminology a plus
- Excellent multitasking and organization skills
- Certification in assigned area preferred
- Excellent verbal and written communication skills
- Computer skills are required including proficiency in Windows-based applications and MS Office.
- Knowledge of multi-line telephone system
- Excellent Customer Service skills when interacting with all internal and external clients
- Bilingual is a plus
- High attention to detail
- Ability to work in a fast-paced environment
Requisition ID: 583075
Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.
Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
