Call Center Representative

Duties
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services, including medical office procedures and terminology
- Assist customers with placing orders, scheduling appointments, and resolving issues or concerns
- Perform data entry and maintain accurate customer records
- Collaborate with team members to ensure excellent customer service and satisfaction
- Follow Call Center scripts and guidelines to provide consistent and accurate information

Qualifications
- Bilingual proficiency in English and Spanish is required
- Knowledge of medical terminology is preferred
- Strong communication skills, both verbal and written
- Excellent listening and problem-solving abilities
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Previous customer service experience is a plus

This position offers a competitive salary and benefits package. As a Call Center Representative, you will have the opportunity to work in a fast-paced environment, assisting customers with their inquiries and providing exceptional service. If you are a motivated individual with strong communication skills and a passion for helping others, we encourage you to apply.

Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team.

Job Types: Full-time, Part-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Dallas, TX 75201: Relocate before starting work (Required)

Work Location: In person