Call Center Representative

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Handle customer complaints or concerns with patience and empathy
- Perform data entry tasks to update customer records and maintain accurate information
- Follow Call Center scripts and procedures to ensure consistency and quality of service
- Analyze customer needs and recommend appropriate solutions or escalate issues as necessary
- Maintain a high level of knowledge about company products, services, and policies
- Collaborate with team members to achieve individual and team goals

Experience:
- Previous experience in a customer service or Call Center role is preferred
- Excellent verbal and written communication skills in English
- Multilingual skills, especially Spanish, are a plus
- Strong phone etiquette and active listening skills
- Proficient in data entry and computer navigation
- Familiarity with medical terminology is a bonus
- Ability to effectively communicate complex information to customers in a clear and concise manner
- Bilingual candidates who can effectively communicate in both English and Spanish are highly desired

We offer competitive pay, comprehensive training, and opportunities for career advancement. Join our team of dedicated Call Center Representatives who are committed to providing exceptional customer service. Apply today!

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Expected hours: 25 – 40 per week

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• San Juan, PR 00918: Relocate before starting work (Required)

Work Location: In person