Bilingual Call Center Representative

Responsibilities:

• Using standard call-center technology: telephones, e-mail, and web browsers
• Assisting callers in finishing online applications
• Responding to telephone inquiries within set time parameters
• Reporting problems through an easy online system
• Respond to written and telephone inquiries from claimants and third-party contacts.
• Participate in other activities such as training, attending team meetings, reviews of internal and external communications.
• Adhering to provided schedule and privacy rules set forth by the programs we serve.
• Completing all assigned training as necessary
• Filling out timesheets
• Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service.
• Perform other duties as assigned by leadership.

Education, Skills, and Qualifications:

• Must be able to speak and read English clearly, professionally, and fluently.
• High School diploma or equivalent is required.
• Minimum 1 year of customer service/Call Center experience required.
• Must be able to type a minimum of 20 WPM.
• Experience working with a PC and the Windows operating system is required.
• Ability to effectively work within established contractual turnaround times required.
• Must have excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
• Ability to work as a member of a team.
• All personnel will be required to undergo program update training as the program changes.
• Overtime may be required.

Screening:

You may be required to overgo Background screening and fingerprinting as a requirement of the Project.

Job Types: Full-time, Temporary

Salary: $13.00 per hour

Expected hours: 40 per week

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to Relocate:

• Isabela, PR: Relocate before starting work (Required)

Work Location: In person