Call Center Representative - Orlando, United States - Renewal By Andersen Of Florida

Description

Our Vision:
"We aspire to be the trusted partner in every homeowner's journey towards a safer, more beautiful, and energy-efficient living space. With a steadfast commitment to excellence, we strive to leave a legacy of transformed homes and delighted families, forever woven into the fabric of our communities".
Renewal by Andersen is a High-End Window and Door Replacement Company - the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.

• Are you a skilled communicator with a knack for converting leads into satisfied customers? Join our team as a Call Center Agent specializing in window and door sales We're seeking dynamic individuals to engage with potential customers, enticing their interest in scheduling complimentary consultations for window and door pricing._
• We're looking for motivated individuals passionate about sales and customer satisfaction. If you have a strong work ethic, a desire to excel in sales, and enjoy building lasting relationships with customers, this role is perfect for you_

What We Offer:

• An Award-Winning Work Environment
• Awarded Top 10 Best Place to Work 3yrs in a row by the Orlando Business Journal and Orlando Sentinel
• Paid Time Off & Six Paid Holidays
• Health, Dental, Vision, & Life Insurance
• Opportunities for Professional Growth & Advancement

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Hourly Rate:
$16hr (Shift Differential for Weekend Shifts - $18hr):

• 
  Schedule: 10AM
• 7PM (Weekend
• 9AM-5:30PM) | Full-Time (At Least 1 Weekend Shift Per Week):

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On-Site, In-Office Role
Responsibilities:

• Making outbound calls following up on homeowners' inquiries
• Scheduling and confirming appointments
• Taking inbound calls for customer servicerelated questions and marketing leads
• Providing outstanding customer service
• Handling an average of 150 calls per day

Requirements:

• High School Diploma or Equivalent

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At least 2yrs of Call Center/Customer Service Experience:

• 
  Prior Experience with High Volume of Inbound & Outbound Calls:

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Familiarity with Dual Computer Screens:

• Must have reliable transportation
• Must be able to type at least 30 WPM

Must be willing to undergo a criminal background check
This Company Participates in E-Verify

• Our _
  Company Culture_ _is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our _
  inclusive, collaborative, and positive environment_"._
• Renewal by Andersen careers offers unrivaled opportunity Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team_
• We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training._

Pay:
From $16.00 per hour
Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Call center
• Inperson
• Office

People with a criminal record are encouraged to apply
Application Question(s):

• Are you able to work at least one weekend shift per week?
• Are you able to type at least 30 words per minute?

Education:

• High school or equivalent (preferred)

Experience:

• Construction/

Home Improvement Industry: 1 year (preferred)
Customer Service: 1 year (preferred)

• Inbound &

Outbound Call Center: 1 year (preferred)
Ability to Commute:

• Orlando, FL preferred)

Ability to Relocate:

• Orlando, FL 32810: Relocate before starting work (required)

Work Location:
In person