Medical Call Center Representative

The Medical Call Center receptionist offers support to patients, physicians, office staff, and other individuals. This employee plays a key role in ensuring the efficient operation of the clinics by managing appointment scheduling, securing authorization from insurance providers, attending to telephone inquiries, overseeing accounts and records, and undertaking other necessary duties. Given that we have eleven office locations in the Lowcountry, it is imperative to promptly respond to all incoming calls. Medical Office Receptionist Job Responsibilities and Duties

· Helps prepare patient charts for clinic including insurance checks, obtaining authorizations, verifying results are on file when required and confirming scheduling is appropriate for the clinic

· Manages a multiline telephone system efficiently and politely, minimizing hold time

· Schedules testing and procedures for patients as necessary

· Comforts patients by answering any questions they may have within the scope of their role

· Expedites patient processing by having them fill out forms and assisting when needed

· Obtains patient identification and insurance information and entering into electronic health record

· Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements

· Keeps doctor, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays

· Protects patients’ right of confidentiality; it is mandatory to have familiarity with HIPAA

Job Requirements:

· Phenomenal customer service skills

· Pleasant phone demeanor with the ability to manage calls efficiently

· Understanding of basic healthcare terminology

· Excellent Verbal and written communication skills

· Must be able to multitask effectively; critical time management skills necessary

· Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike with poise and proper etiquette

· Computer skills required; working knowledge of Microsoft Office Suite mandatory, and must type 30+wpm

Job Type: Full-time

Pay: $13.50 - $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person