Call Center Representative

Job Description: POSITION SUMMARY Under the supervision of the Vice President of Client Services, the Outbound Call Center Representative performs a wide variety of insurance billing duties in support of RCM services. As an integral part of our RCM team the position serves in a cross-functional, fast-paced environment in order to meet performance and quality assurance benchmarks. Essential duties include various aspects of patient collections.

Responsibilities:

• Handling collections on unpaid patient account balances.
• Answering patients billing questions.
• Phone triage & return patient phone calls.
• Follow client protocols for patient collection.
• Keep current on informational changes in billing/collection procedures
• Meet benchmarks for patient collection volume.
• Learn or know how to read and understand an EOB.
• Communicate/answer questions regarding outstanding patient collection issues
• Other duties as assigned

Qualifications:

• 3-5 years of relevant experience OR degree from an accredited college
• Excellent communication skills
• Ability to deal with a number of tasks simultaneously
• Strong attention to detail
• Basic or intermediate computer skills
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services skills.
• Must be highly flexible; able to accommodate changing needs of the department. Must be a self-starter, motivated and have the ability to multi-task.
• Training and/or experience with computer data entry.
• Knowledge of medical terminology, desired.
• Ability to understand and follow instructions.

Job Type: Full-time