Call Center Customer Service Representative - Remote Or In Office

We are looking for a motivated Call Center Customer Service Representative to join our Customer Service department. You will be responsible for making both inbound and outbound calls to the customers. You should have a complete understanding of the products and services offered by the company. Also, you should be able to resolve customer queries and direct the urgent ones to the senior management. 

Responsibilities 

• Making daily inbound and outbound calls 
• Listening and addressing customer queries 

• Building a long-lasting business relationship with clients 
• Maintaining and updating the record of all customer communications 

• Providing clients with the necessary product information  
• Processing customer applications and refund requests 
• Escalating urgent queries to the senior management 

• Making follow-up calls 
• Informing clients about promotional offers 

• Maintaining and updating call logs 
• Responding to customer emails 
• Calling clients to obtain and verify relevant information 

• Managing customer database 

Requirements 

• High School or Equivalent
  

• Proven work experience as a Call Center Customer Service Representative.
  
• Knowledge of Customer Service practices and guidelines 
• Highly detail-oriented and organized individual 

• Excellent communication and interpersonal skills 
• Ability to handle stressful situations and maintain a calm composure 

• Good computer skills 
• Strong time management and multitasking skills 
• Ability to work independently and collaboratively with the team 

• Having an eye for detail and good listening skills 
• Ability to offer excellent Customer Service