Call Center Representative

Job Description 

We are seeking a friendly, organized Call Center Representative to join our growing organization. For this position, you will answer all incoming calls from our customers, answer inquiries, resolve problems, and fulfill requests. You must exemplify the values of our company at all times and provide customers with the highest levels of customer concern.

Duties and Responsibilities

• Answer all incoming calls
• Provide excellent customer service; answer questions and inquiries
• Resolve customer complaints and problems; offer possible solutions
• Manage Call Center database; enter new information as necessary
• Up-sell accounts when appropriate
• Maintain working equipment
• Follow company regulations and report malfunctions

Requirements and Qualifications

• High school degree or equivalent
• Previous experience in a customer support role
• High performer with a track record of over-achievement
• Strong phone and verbal communication skills including active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively