Call Center Representative

Job Overview:
Busy ophthalmology office looking to hire Call Center Representative to join our team. Applicant must be a service focused individual and be able to manage large amounts of inbound and outbound calls in a timely manner. Medical office experience a plus and customer service experience required. Duties include scheduling appointments, answering a patient or referring doctors questions and gathering accurate information. Hours are 8:00 am-5:00 pm Monday thru Friday. Must be dependable and able to handle multiple tasks at once. This is a great opportunity for individuals who enjoy helping others and thrive in a fast-paced environment.

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about service and company policies
- Utilize phone etiquette skills to ensure positive customer interactions
- Perform data entry tasks accurately and efficiently
- Collaborate with team members to achieve individual and team goals

Skills:
- Excellent communication skills, both verbal and written
- Proficient in English; Spanish fluency in is a plus
- Knowledge of medical terminology is preferred
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Previous experience in a Call Center or customer service role is beneficial
- Familiarity with medical office procedures is an asset

We offer competitive compensation, ongoing training, and opportunities for career advancement. If you are a dedicated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our dynamic team of Call Center Representatives!

Job Type: Full-time

Pay: $13.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Edmond, OK 73013: Relocate before starting work (Required)

Work Location: In person