Call Center Representative

Call Center Representative

Full Time

Assists the day-to-day activities within the Call Center’s operation. Supports staff with incoming calls such as balance inquiries, transfers, loan payments, etc. Possess knowledge of the different credit union products and services. Responsible for providing additional back-up for the FSR’s and Tellers, including relieving for lunch. Must be knowledgeable about credit union products & services; works with member service in cross-selling other products & services, including benefits & features. Helps in resolving account problems for members, answers basic lending and new account questions. Contributes to team effort by accomplishing related results as needed. Applies knowledge of credit union systems, policies, and procedures. Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.

Qualifications:

1. Effective verbal and written communication skills.

2. Good organizational skills and decision-making ability.

3. Detail oriented with a commitment to quality, confidentiality, and accuracy.

4. Effective time management skills.

5. Must be able to work independently as well as in a group-oriented environment.

6. Proficient using personal computers.

7. Ability to analyze data to determine needs to implement solutions and track results

8. Must have strong people skills with an outgoing friendly and positive attitude.

9. Able to handle multiple competing tasks and priorities

10. Perform quality work efficiently with minimal supervision.

11. Good analytical and problem-solving skills.

12. Knowledgeable on commonly used word processors (MS Word) and spreadsheets (Excel) as well as other platforms used by the credit union.

Experience: One year to three years of similar or related experience is required. Experience in a financial intuition is a plus.

Education: A high school education or GED.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear, and sit. The employee frequently is required to stand and walk; use hands to finger, handle, or feel objects or controls; kneel or crouch while filing and reach with hands and arms.

The employee must occasionally lift and/or move up to 30 pounds, may also include lifting overhead.

Specific vision abilities required by this job include close vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Focus Federal Credit Union is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Relocate:

• Oklahoma City, OK 73104: Relocate before starting work (Required)

Work Location: Hybrid remote in Oklahoma City, OK 73104