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Form of workJob Description
Paramount is currently hiring experienced Call Center Representatives in Abilene, TX!
As a Call Center Representative, you will be a crucial link between our clients and their valued customers. You will handle a variety of incoming and outgoing calls, assisting customers, resolving inquiries, and ensuring customer satisfaction.
Key Responsibilities:
- Customer Support: Answer incoming calls, address customer inquiries, and provide information about products, services, and company policies.
- Issue Resolution: Identify customer needs, troubleshoot problems, and provide effective solutions.
- Data Entry: Accurately document customer interactions and information in our CRM system.
- Product Knowledge: Maintain a comprehensive understanding of company offerings to provide informed assistance.
- Quality Assurance: Follow Call Center standards and adhere to company policies.
- Cross-Selling: Identify opportunities to introduce additional products or services when relevant.
- Team Collaboration: Collaborate with colleagues, supervisors, and other departments to ensure effective issue resolution.
- Professionalism: Maintain a professional and courteous demeanor in all customer interactions.
Qualifications:
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Excellent problem-solving and interpersonal abilities.
- Basic computer skills and familiarity with CRM software (training provided).
- Previous Call Center or customer service experience is a plus.
- Ability to adapt to changing situations and handle high call volumes.
- Flexibility to work in shifts, including evenings and weekends if required.
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