Company

Paramount Staffing, LLCSee more

addressAddressAbilene, TX
type Form of workFull-Time
CategoryInformation Technology

Job description

Job Description

Paramount is currently hiring experienced Call Center Representatives in Abilene, TX!
As a Call Center Representative, you will be a crucial link between our clients and their valued customers. You will handle a variety of incoming and outgoing calls, assisting customers, resolving inquiries, and ensuring customer satisfaction.
Key Responsibilities:
  • Customer Support: Answer incoming calls, address customer inquiries, and provide information about products, services, and company policies.
  • Issue Resolution: Identify customer needs, troubleshoot problems, and provide effective solutions.
  • Data Entry: Accurately document customer interactions and information in our CRM system.
  • Product Knowledge: Maintain a comprehensive understanding of company offerings to provide informed assistance.
  • Quality Assurance: Follow Call Center standards and adhere to company policies.
  • Cross-Selling: Identify opportunities to introduce additional products or services when relevant.
  • Team Collaboration: Collaborate with colleagues, supervisors, and other departments to ensure effective issue resolution.
  • Professionalism: Maintain a professional and courteous demeanor in all customer interactions.
Qualifications:
  • High school diploma or equivalent.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and interpersonal abilities.
  • Basic computer skills and familiarity with CRM software (training provided).
  • Previous Call Center or customer service experience is a plus.
  • Ability to adapt to changing situations and handle high call volumes.
  • Flexibility to work in shifts, including evenings and weekends if required.
#CORP
#ZR
Refer code: 6877008. Paramount Staffing, LLC - The previous day - 2023-12-11 16:28

Paramount Staffing, LLC

Abilene, TX

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