Call Center Representative

The Call Center Representative is a vital position for our group. It is the first opportunity for us to make a good impression on our patients! The Call Center Representative is a full-time position that requires professional phone skills, the ability to manage a large volume of phone calls, and a high level of accuracy of all appointments made.

Responsibilities and Duties

Call Center employees are responsible for answering all incoming calls for a 18-physician, multi-location surgical practice as well as making office appointments for those callers. Employees must use good decision-making skills and perform minor triage in relaying messages to office staff and physicians.

Qualifications and Skills

Call Center candidates must be well-versed in insurance verification, appointment scheduling, and have strong computer skills. Strong customer service skills are a must and candidate must be able to communicate verbally over the phone, clearly and professionally.

Candidate must be professional in appearance with the ability to multi-task. Bilingual (Spanish) is preferred. The Call Center has a high call volume and is fast-paced. Experience with a multi-line phone system is a plus.

Benefits

Job offers competitive pay, 100% paid health insurance for our employees, 401(k) with profit sharing and employer match, paid vacation and sick time, BIRTHDAY paid off, 8 major holidays as well as other available ancillary coverage for dental and vision.

COVID-19 vaccination recommended but not required.

Think you’ve got what it takes?

Our Story:

For over 30 years Southwest Surgical Associates has provided the advanced, compassionate surgical care that has helped thousands in the Houston and surrounding area live longer, healthier, happier lives. Our experience includes a variety of surgical methods such as minimally invasive laparoscopic techniques that let us screen, diagnose and treat many health disorders with smaller incisions for a faster, less painful recovery.

Our mission at Southwest Surgical Associates is to improve the quality of life of our community by offering the highest-level surgical care in Texas. We recognize that every patient has a unique situation for which we provide exceptional care and treatment that is as individualized as they are.

We believe that the best surgical care is obtained through the relationship and collaboration of patients, staff, and physicians.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• eCW (eclinical) experience?

Experience:

• Customer Service: 1 year (Required)
• Medical scheduling: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person