Call Center Representative

At Vital Heart And Vein, we're looking for a highly skilled Call Center Representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for our patients. As the voice of our company, the Call Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping our patients each and every day.

Duties:

• Answering phones to respond to all inquiries made by patients, insurance companies and other medical facilities.
• Handle a large volume of inbound and outbound calls in a timely manner.
• Re-scheduling patient appointments as required via telephone calls and written notification to patients.
• Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling
• Taking clear and accurate messages on behalf of other departments.
• Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
• Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.
• Faxing medical records to facilities authorized to receive patient information.
• Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
• Other duties as assigned.

Required skills and qualifications:

• Excellent communication skills, both verbal and written
• Strong phone etiquette and active listening skills
• Familiarity with medical terminology or medical office experience is preferred
• Previous experience in Call Center environment is a plus
• Ability to analyze situations, identify problems, and propose solutions
• Strong attention to detail and accuracy in data entry tasks
• EMR knowledge a plus
• Bilingual a plus

Benefits:
Competitive salary based on experience
Comprehensive training program provided
Opportunities for career advancement within the company
Health insurance benefits package available

Job Type: Full-time

Pay: $15.50 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person