Address
Form of work
SalaryBenefits/Perks
Are you a value-driven and compassionate individual that believes in providing quality care that has a positive effect on our communities? At Veteran Care Advisors, we are driven to create extraordinary experiences for our partners, Veterans and employees. Our objective is to provide opportunities to develop and grow careers in a team-oriented environment focused on patient care.
The Communication Representative is committed to ensuring a positive partner experience, relationship building and informing them of the benefits of referring our company. With a pathway to becoming a Benefits Advisor.
Responsibilities
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Are you a value-driven and compassionate individual that believes in providing quality care that has a positive effect on our communities? At Veteran Care Advisors, we are driven to create extraordinary experiences for our partners, Veterans and employees. Our objective is to provide opportunities to develop and grow careers in a team-oriented environment focused on patient care.
The Communication Representative is committed to ensuring a positive partner experience, relationship building and informing them of the benefits of referring our company. With a pathway to becoming a Benefits Advisor.
Responsibilities
- Call on new and current referral partners, primarily Assisted Living Marketing Directors.
- Sharing the benefits of referring clients/residents to our company.
- Answer the telephone promptly and in a polite and professional manner.
- Obtain and enter accurate demographic information for future contact.
- Schedule appointment correctly - review appointment date, time, location, and provider name with caller
- Answer questions and offer other information, as requested, to provide partner-focused service and a positive impression of the organization
- Direct calls to other departments as needed
- Understanding of when to escalate calls to advisors
- Make reminder calls as requested
- Make calls to reschedule appointments when necessary
- Perform other duties as assigned
- Familiarity with office equipment: computer keyboarding, calculators, photocopiers, and faxes
- Ability to communicate clearly and effectively
- Ability to work with people of all socioeconomic levels
- Strong team player with a focus on collaboration
- Ability to respond effectively to question about our services
- Ability to handle multiple projects simultaneously
- Pleasant, professional, and articulate phone voice
- Ability to handle multiple incoming callers/patients, tasks, and responsibilities
- Strong verbal and written grammar skills
- Strong team player with a focus on collaboration
- Ability to respond effectively to the most sensitive inquiries or complaints
- Ability to handle multiple projects simultaneously
