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Job Summary!
Do you have a strong background in customer service? If so, you came to the right place! We are looking to hire a candidate with a customer service background for our Call Center Representative position. Here, you will work in a top orthopedic group to provide patients with the best of the best service over the phone. If you enjoy speaking to people and truly making a difference in someone's day, this could be right role for you!
(Medical background preferred, but not required)
Position Type: This is temp to perm position: ability to go permanent based on performance on contract!
Position Title: Call Center Representative
Location: West Palm Beach, Florida 33401
Specialty: Orthopedics
Hours: Monday-Friday: Need flexibility between 8am - 5pm (shift will be 8-4:30 or 8:30-5) for a 40 hour week
Pay: Ranges from 19-21 dollars per hour as a start rate
Responsibilities:
- Answer a high volume of phone calls from patients and provide the patient with necessary information
- Responsible for email queue volume, taking care of each email
- Document and close patient cases using Salesforce
- Needs to exhibit strong and professional customer service to all patients or other doctor offices calling
- Ability to work in a fast paced environment is very important
Qualifications:
- Needs to be a team player, willing to help where you are needed
- Positive attitude every day at work
- Professionalism in the office and over the phone
- Willing to learn - if healthcare is a new industry for you, you need to be willing to learn!
- Strong customer service background
- Needs to be able to multitask and work in fast paced setting
- Ability to work on a team
- Respect for patient information confidentiality
- Coachable
What is offered with the position?
- Weekly pay
- Benefits: Medical, Dental and Vision benefits
- Room to grow within a reputable organization
- Opportunity to go hybrid after contract
Contract Type: 4-6 months on contract with opportunity to convert to permanent hire after satisfactory completion of contract.
If you have strong customer service experience and feel you are a good fit based on this description, please apply ASAP!!
#MedixNation
Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?
