Call Center Representative

Sacramento Community Clinic is a non-profit health center located in Sacramento, CA. We are seeking to hire Call Center Representative to join our team of health professionals in providing health care services to our underserved communities.

This position is full-time, work hours are Mondays to Fridays from 8:30 AM to 5:00 PM. This position is non-exempt and eligible for benefits after 90 days of employment.

QUALIFICATION: The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or GED
• Minimum of one year experience in office/ medical setting
• Bilingual in Hmong, Spanish, Mien, Lao, Chinese, or Vietnamese
• Ability to provide good customer service, time manage, transfer phone calls and schedule appointments
• Ability to type 45 - 50 word per minute
• Ability to use Microsoft application/pogroms.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Listed below you will find Essential Duties and Responsibilities to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer phone calls - Answer phone calls with a friendly positive attitude.
• Schedule - Follow the Universal Schedules to make an appointment for the right site.
• Direct calls - Direct calls to the right department and site. If no one is unable to answer or not available transfer the call to the voice mail or take a message by e-mailing it.
• Reminders - Send reminders to the right person(s) and site.
• Reschedule - Reschedule missed appointments the next day.
• Notes - Take notes for all calls into IMS patient’s chart
• HUD - Check for an extension number, transfer calls, chat regards to work, log in/out from the queues, check your calls time, and check voice mail.
• Voice mail – Check voice mail beginning of the day, after lunch and before the end of the day. After checking voice mail, need to return the call back or forward the message to the right department/site/person.
• Ensure all member services responsibilities are rendered with the highest of customer service standards.
• Perform and undertake such other duties and responsibilities as are requested by Manager

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you speak another language other than English. If so, please indicate below.
• Would you be able to provide proof of COVID-19 vaccination?

Experience:

• office/medical: 1 year (Preferred)

Work Location: In person