Address
Form of work
Salary- Works with department managers to develop and administer the dealership’s customer relations program.
- Recommends revisions to customer relations programs and policies.
- Work with sales and service people to ensure that post-sale/service customer contacts are made and that updated files are kept on all customers.
- Assists in resolving customer complaints for the service and sales department.
- Coordinate all manufacturer and internal customer follow-up programs.
- Report dealership ratings on all factory-generated surveys.
- Prepare weekly and monthly reports on the status of customer satisfaction in the dealership.
- Follow up with customers in the sales process and after sales relations.
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize CRM tracking system daily (training provided.)
- Responds to customer complaints on social media.
Qualifications:
- Excellent teammate with a collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Valid driver’s license with clean driving record
- Previous CRM experience at another dealership
Job Type: Full-time
Pay: $68,000.00 - $94,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Travel requirement:
- No travel
Work Location: In person
