Call Center Representative

Start with a job, stay for a career.

For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.

We are looking for a professional and motivated individual to join our Broadband team as a Call Center Representative. Call Center Representatives provide customer service, technical troubleshooting and quality assurance for our residents. Full-time and part-time positions are available with flexible hours. There are no outbound sales calls.

What are the responsibilities of a Call Center Representative?

• Conducting oneself in a professional manner as a company representative, demonstrating sound judgment and conduct.
• Following Fair Housing guidelines.
• Additional duties as assigned by supervisor.

What are the role requirements?

• Good team player, including demonstrated ability to foster a positive team environment.
• Able to effectively and professionally communicate both orally and in writing, including over the phone.
• Competent computer and Internet skills, especially Microsoft Office and email.
• Proficient home networking skills and experience with associated software/hardware.
• A familiarity with DISH Network is helpful, but will train the right individual.
• Customer support or college experience is preferred.
• Must have reliable transportation and valid driver's license.

What's in it for you?

• Comprehensive benefits package, including 401(k) with company match
• Generous paid time off programs
• Competitive compensation plan
• Employee referral program
• Great work environment
• Opportunities for advancement
• Discounted apartment home

Grow a Career with Edward Rose & Sons!

Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.

We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person