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SalaryTitle:Call Center Specialty Medical Supply Technician
This is your opportunity to join an organization that has a track record of successfully managing Call Center contracts for the US Department of Veteran Affairs (VA). Please note that this position is ONSITE. No Remote Work is available at this time!
Selling Points:
This is a multi-year contract that provides both challenge and responsibility. You will:
- Receive training that will grow your experience and marketplace value
- Work at a premier medical support facility
- Help support our Veterans
- Salary $21.00 per hour based on experience
- Potential bonuses and pay increases based on performance (?)
Magellan Solutions USA is a Veteran-owned small business that has a track record of success with Veteran Affairs Call Center contracts.
This full-time, Mon-Fri position is in support of a proposal for a Call Center contract.
This position will be onsite at the client location in Golden, CO. No Remote Work is available at this time.
Overview:
You will be responsible for the placement of all orders received from VA Veterans and clinicians. The Call Center responds to calls worldwide and orders can be received electronically, by telephone, via fax, or by mail.
You will assist Veterans with the purchase the following medical supplies:
- Hearing aids and accessories
- Cochlear implants and accessories
- Assistive listening devices and accessories
- Assistive devices
- Batteries
- Prosthetic socks
- Orthotic soft goods
- Aids for visually impaired, Home Telehealth equipment, and peripherals
- Other Orthopedic devices
Essential Duties and Responsibilities:
- Process routine orders within two (2) days and priority and emergency orders the same day.
- Evaluate orders from Veterans to determine the appropriateness of the priority.
- Apply product knowledge to customer requests to determine accurate order descriptions and quantities.
- Ensure that the Veteran has the appropriate eligibility to order items requested and process Government credit card orders for payment of charges made under the PAY.GOV program...
Qualifications/Requirements:
- High school diploma or equivalent required.
- Minimum six (6) months of customer service and customer satisfaction experience.
- Proficiency with technology including computers and software programs including Windows, Excel, and Microsoft Office suite. Also good typing skills.
- Outstanding verbal communication skills (phone etiquette).
- Detail oriented, ability to multi-task, and highly organized.
Previous Military encouraged to apply
Must be able to pass an extensive background check
Benefits
- 401K
- Medical insurance
- Paid time off
- Sick leave
