Patient Support Specialist - Call Center

Full-Time Patient Support Specialist

Zynex is seeking the best Patient Support Specialistin the state to join our team. If you are looking to join an amazing company that is passionate about making a difference in our patient’s lives, then Zynex is the place for you.

A Patient Support Specialist is responsible for contributing consistent exceptional service to our patients by providing detailed information on products, services, and billing. This role will identify the patients’ needs and present outcomes for a positive patient experience.

In this role, you represent the Zynex brand. This means you are responsible for providing a world-class experience to all “customers” in every interaction, every time. Every decision made must align to our mission, vision, and strategy. Every communication sent (through email, mail, or by phone) is to be professional, simple, and aligned. Every problem or bottleneck is to be resolved with an efficient solution that is consistent with our strategy.

Competencies Needed:

• Adaptability – deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
• Customer-Focus - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc.
• Team Player - Prioritizes team over self, works well with peers and Managers.
• Decision-Making - Takes a conceptual approach to identify key issues, sees relationships, and draws elements into a broad coherent framework; demonstrates ability to work with ambiguity and complexity; considers resources and risks to priorities solutions; acts fast on the most effective and efficient outcome.
• Results Orientation - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships.

Essential Job Duties & Responsibilities:

Educate on Product Features & Troubleshooting

• Assist customers with understanding how to use their device.
• Conduct troubleshooting for common patient usage issues.
• Answer questions regarding Zynex’s suite of pain management devices.

Explain Payments & Billing

• Provide patient education on Zynex Medical’s billing processes and insurance EOBs.
• Explain patient bills including charges, insurance allowable, adjustments, coinsurance, and payments.
• Take payments by phone.

Negotiate Payment Plans

• Educate patients on the value of their device.
• Find a payment plan that will allow patients to meet their financial obligation.
• Negotiate pricing for equipment with patients as needed.

Zynex Offers Exceptional Benefits (Full-Time Roles):

• Premium starting pay (starting $21.00/hour)
• Health, dental, & vision insurance.
• 401k with company contribution.
• 8 paid holidays + up to 2 additional floating holidays.
• 3 weeks Paid Time Off (PTO) for sick or vacation time; increases to 4 weeks after 2 years with the company.
• Free and/or subsidized breakfast and lunch.
• Health & wellness bonus up to $50/month.
• Frequent opportunities for role transitions and advancements.
• Weekly employee appreciation activities/perks.
• Up to $75/month reimbursement for community volunteer hours.
• Employee product discounts.

Education Requirements:

• High School Diploma or equivalent required; College degree beneficial.

Physical & Environmental Requirements:

• Fast-paced, professional office environment with frequent interruptions.
• Proficient use of office equipment including computers, copiers, fax machines and telephones.
• Proficiency with office computers and Microsoft Office software.
• Ability to communicate effectively via spoken, written and electronic means.
• Ability to stand or sit for extended periods of time.

Work Remotely

• No

​​​​​​​In order to be considered for this position, applications must be submitted by 04/04/2024

To view and apply for all available positions at Zynex, kindly visit our careers page at www.zynex.com/careers.

Zynex Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Englewood, CO 80112: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: In person