Call Center Customer Service Representative

About Us

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Job Description

Are you a recent High School graduate looking to start a growing career with a great company? Do you have great Customer Service and computer skills? If you answered yes, then this job is for you!

At Vertical Screen, Inc., we perform background checks so our clients’ job applicants can get hired.

We have several roles where you will be utilizing your Customer Service skills to investigate the employment and education history of our clients’ job applicants. This fast paced Call Center position provides a unique work experience, combining inbound calls and outbound contact via phone and email in addition to research and detailed analysis.

This is a full-time position at 40 hours a week, Monday through Friday.

What you will be doing:

• Verify education and employment history as well as conduct reference interviews
• Conduct research via outbound calls, fax, email, internet and online database searches
• Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
• Support applicants undergoing the background screening process in a Call Center environment while also being able to complete other daily tasks assigned
• Master the proprietary software to accurately transcribe verified information and notes
• Meet pre-established production goals

What you bring:

• Excellent verbal and written communication skills
• Strong attention to detail
• Willingness to learn
• Openness to work in a metric driven environment
• Ability to multitask
• Ability to efficiently operate and navigate a computer and internal software
• Must be proficient in Microsoft Office

Education

• The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• On-site Employee Gardens - plants & flowers provided
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

Additional Information

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Application Question(s):

• Can you accept the starting rate of $15hr?
• Can you work the hours of 10am-6pm?

Ability to Commute:

• Warminster, PA 18974 (Required)

Work Location: In person