Customer Service Representative/Call Center

Job Summary

Paramount Capital Group is seeking a full time Customer Service Representative to work in our new King of Prussia based call center. Paramount is a fast growing specialty finance company that works with career and trade schools across the United States.

Responsibilities and Duties

Responsibilities;

To make and receive phone calls from customers who need assistance with payments and/or have questions regarding their monthly installment contracts. Also to communicate with customers through email, SMS messages and online chat. Lastly to provide detailed information about specific individual accounts and welcome new customers. Must be articulate, detail oriented and be comfortable speaking with customers about the terms of their loan over the phone. Light collections and some administrative tasks are also associated with this position.

Qualifications and Skills

Qualifications:

2+ years in a medium to large call center as a Customer Service representative preferred

Must display excellent verbal communication skills, phone etiquette, multitasking, manage high call volume

Must be organized and have strong time management skills

Must be able to work flexible hours.

Office hours are

Monday-Thursday 9:00AM-8:00PM

Friday 9:00AM-5:30PM

Extra incentives if you have the additional qualifications

- Bi-lingual in Spanish

Benefits

Health and PTO benefits available after 60 Days of employment

Great location! Right next to Valley Forge Casino, near KOP Mall for shopping and restaurants

Job Type: Full-time

Pay: $38,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Work from home

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Experience:

• Customer Service/Collections: 2 years (Required)

Work Location: Hybrid remote in King of Prussia, PA 19406