Call Center Customer Service Assistant

We are seeking a dedicated and customer-focused individual to join our dynamic team as a Call Center Customer Service Assistant. The ideal candidate will be responsible for providing exceptional Customer Service through phone interactions, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
Key Responsibilities:
Handle Inbound Calls: Answer incoming customer calls in a professional and courteous manner, addressing inquiries, providing information, and resolving issues promptly.
Customer Issue Resolution: Assist customers in resolving problems by clarifying issues, researching and exploring answers, and alternative solutions, implementing corrective action as needed.
Product/Service Knowledge: Develop a comprehensive understanding of our products and services to effectively address customer questions and concerns.
Documentation: Accurately and thoroughly document customer interactions, transactions, comments, and complaints in the company's database.
Team Collaboration: Collaborate with team members and other departments to resolve complex customer issues and contribute to a positive working environment.
Qualifications:
Education: High school diploma or equivalent; additional education or certifications in Customer Service is a plus.
Customer Focus: Strong Customer Service orientation with a positive, patient, and empathetic attitude.
Problem-Solving Skills: Proven ability to analyze and solve customer problems efficiently.
Technical Proficiency: Familiarity with basic computer applications and the ability to navigate through various software programs.
Team Player: Ability to work collaboratively with a diverse team and contribute to a positive and inclusive work culture.