Address
Form of workJob Description
Description
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Customer Service Agent. In this role, you will be responsible for assisting customers over the phone and providing exceptional service to ensure customer satisfaction.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
Welcome to Fresh Form Draft – where imagination meets innovation in the world of architecture. Our firm is a dynamic and creative force that is dedicated to transforming spaces into living works of art. With a passion for design excellence and a commitment to pushing the boundaries of architectural possibilities, we pride ourselves on crafting environments that inspire, elevate, and resonate with both aesthetics and functionality.
Job Title: Call Center Customer Service Agent
Job Title: Call Center Customer Service Agent
Location: Saint Louis, MO
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Customer Service Agent. In this role, you will be responsible for assisting customers over the phone and providing exceptional service to ensure customer satisfaction.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries.
- Provide information about products and services.
- Resolve customer complaints and issues in a timely and efficient manner.
- Update customer accounts and accurately record details of customer interactions.
- Recommend potential products or services to customers.
- Follow communication scripts and procedures.
Skills, Knowledge and Expertise
- Proven Customer Service experience in a Call Center environment.
- Excellent verbal and written communication skills.
- Ability to adapt to changing situations and work in a fast-paced environment.
- Strong problem-solving skills.
- Ability to multitask and prioritize tasks effectively.
- Strong attention to detail.
Benefits
Benefits:
- 401(k) Matching
- Disability Insurance
- Employee Assistance Program
- Flexible Schedule
- Flexible Spending Account
Job:
Full time
Pay:
$38500- $49500 per year
Full time
Pay:
$38500- $49500 per year
