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Form of work**This position requires for you to be in the Belton, TX office Mondays - Fridays, 8am - 5pm**
CGI Federal's Housing Sector team that collaborates with public housing authorities (PHAs) and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has openings for Call Center / Customer Relations Specialists located in Belton, TX.
This is an opportunity to join an energetic team with a collaborative management group and work with affordable housing providers. New team members receive in-depth training to prepare them for their role. Additional training and professional development opportunities are also available, for both the affordable housing industry, and general business skills.
The Call Center / Customer Relations Specialists will provide administrative and receptionist support for the Columbus Metropolitan Housing Authority's (CMHA) Housing Choice Voucher (HCV) program office. The specialists will use CGI's propriety IT systems as well as the Microsoft Office Suite to accomplish day-to-day tasks.
Responsibilities will include maintaining a high quality of customer service with internal members and external clients. Other duties maybe assigned.
Provide administrative support for members who are located in the Columbus, Ohio office.
Monitor, record, and disseminate mail and email correspondence for the team members, as needed.
Call Center Duties - answering inbound questions and concerns.
Assist with mass mailings and phone calls.
Identify and escalate unresolved inquiries to management.
Respond to program tickets in response to program concerns.
Collect, scan and upload required paperwork from households.
Ensure case files are complete and accurate and sign off on appropriate documents.
Enter client data into CGI and CMHA's system of record.
Assemble family briefing packets.
Respond to applicants or other interested parties regarding program information, waiting list information, and other similar inquiries.
Help applicants and tenants fill out various forms relating to HCVP and other services.
Provide program information and resources to clients.
Schedule and organize client appointments.
Ability to handle office equipment in a fast-paced environment using scanners, copiers and fax machines.
Maintain positive relations with owners, applicants, participants and their representatives, and stakeholders.
May be assigned to other projects as needed.
**This position requires for you to be in the Belton, TX office Mondays - Fridays, 8am - 5pm**
Associate Degree preferred
Preferred Minimum of 1 year of relevant experience Customer Service support OR Call Center support experience.
Ability to perform and handle math computations.
Demonstrated strong organizational and time management skills.
Proficiency with Microsoft Office, particularly Excel and Word.
Strong written and verbal communication skills.
Desire to work in a team environment.
Proven ability to accurately complete tasks within the established timelines and quality standards.
Ability to multi-task be self-motivated and proactive.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level, experience and training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $27,300 - $45,000.
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