Customer Relations Specialist

Company Overview:

Are you looking for an organization where your voice is heard? Are you excited by the idea of making changes and building up your department? Do you value teamwork and building strong relationships with your team? If so, the OnePointe Solution's team could be a perfect fit.

Our core values Hungry, Humble, Smart - are derived from Patrick Lencioni's "Ideal Team Player." We look for individuals that embody these values by being self-motivated to go above and beyond their responsibilities, sharing credit where due and offering praise to others, and are highly emotionally intelligent.

Summary:

Customer Relations Specialists are the liaisons between companies and their customers. Customer Relations Specialists may be responsible for handling complaints from customers, resolving issues on behalf of the company, and ensuring that customers feel valued and appreciated by the company they do business with.

Supervisory Responsibilities:

Duties/Responsibilities:

• Identifying potential risks and addressing problems before they escalate into larger issues.
• Providing information about products, services, procedures, policies, or other topics through written materials such as brochures, pamphlets, or manuals.
• Listening to customers’ concerns, responding with appropriate follow-up actions, and keeping records of customer issues and resolutions.
• Monitoring customer satisfaction levels to ensure that customers are happy with their interactions with the company.
• Interacting with customers over the phone, by email, or in person to answer questions or solve problems.
• Analyzing data to identify trends or patterns that may indicate problems in need of attention.
• Conducting research to determine customer needs or preferences—for example, by interviewing potential customers to identify their priorities or interests.
• Establishing and maintaining relationships with customers to build repeat business through customer satisfaction.
• Manage order placement process from initiation to fulfillment, ensuring accuracy and timeliness.
• Continually follow up on orders to ensure they are processed, dispatched, and delivered according to customer expectations.
• Coordinate closely with internal teams such as manufacturing, logistics, and operations to prioritize and expedite orders as needed.

Required Skills/Abilities:

• Strong active listening skills.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Excellent comprehension skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Ability to resolve conflicts independently.
• Excellent time management
• Excellent organizational skills

Education and Experience:

• High school diploma or general education degree (GED);
• Previous clerical experience preferred.

Physical Requirements:

• Must be able to sit for long periods of time.
• Ability to sit, stand, bend, stoop, and reach regularly.
• Must be able to lift up to 25 pounds at times.

AAP/EEO Statement

OnePointe Solutions provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.