Call Center Agent/Customer Service

Steam Master, a leader in the cleaning and restoration industry is looking for motivated individuals to join our team. We are currently seeking applicants to manage active accounts with inbound and outbound calls contacting customers to assist with their service request needs.

If you are looking to expand your current capabilities and work toward a rewarding career this could be the place for you. No opportunity is out of reach with dedication and hard work. Steam Master promotes from within. If you have a strong work ethic and a drive to succeed we want to hear from you. If you take pride in your work and are dedicated to uphold the standards of the brand you represent you may be the individual we are looking for.

Being a part of the Steam Master team means providing the best service and highest quality of work possible, each appointment, every day. Our staff is trained extensively in carpet cleaning and care. As your skills develop, we provide cross-training on a wide range of commercial and home care services like, carpet cleaning, fine area rug cleaning and repair, wood floor maintenance, commercial VCT, upholstery cleaning, tile, grout, stone, marble, saltillo cleaning and restoration, pet urine treatments, air duct cleaning, odor control and water damage cleanup & repair. As your skills progress, so does the earning potential. Our environment is fun and fast paced. Sales experience is a BIG plus. Positive attitude is a must.

Responsibilities:

- Responsible for answering incoming calls and making outbound calls

- Up-sell jobs, recommend additional services where appropriate

- Uphold all company policies and procedures

- Provide every customer with the highest level of customer service

- Maintain a clean work area

- Complete required paperwork on a daily and weekly basis

Job Requirements:

- Customer Oriented

- Willing to learn

- Self-motivated, able to work with little supervision

- Must be able to handle rejection and stay positive.

- Honest and Reliable
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Job Type: Full-time

Pay: $35,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• On-the-job training
• Professional development assistance
• Referral program

Experience level:

• No experience needed

Shift:

• Day shift

Work setting:

• Call center
• In-person

Work Location: In person