Dental Scheduling /Treatment Plan Coordinator

• Greet patients
• Answer and manage incoming calls
• Timely respond and comply to requests for information
• Check daily appointment schedule
• Schedule patient appointments • Confirm upcoming appointments and recalls
• Fill in cancellations and no-shows Post in Insurance Web Portal (if applicable)
• Collect and receipt payments from patients at time of treatment
• Inform patients of financial treatment plan options
• Log lab work appropriately (Lab Log)
• Prepares patient financial action plans.
• Maintain patient chart in document center
• Enters insurance checks, electronic payments
• Researches patient insurance benefits on diagnosed treatment.
• Coordinates patient financial arrangements according to the financial policy.
• Maintains appropriate financial documentation, including signed financial agreements of financing treatment.
• Records patient financial discussions.
• Arranges the patient’s treatment-planning schedule and books appointments.
• Monitors payments to ensure treatment financing is followed through appropriately.
• Reviews patient charts for any incomplete treatment.
• Verifies charts have complete insurance information.
• Walk out procedures per Doctors
• Estimates costs of treatment provided.
• Contacts patients when pre-authorization is received and proceeds with scheduling.
• Collects patient’s portion and any unpaid agreements
• Register new patients according to established office protocols
• Assist patients to complete all necessary forms and documentation • Verify and update patient information
• Inform patients of dental office procedures and policy
• Move patients through appointments as scheduled • Enter all relevant patient information into data system
• Insurance Breakdown done prior to appointment and entered into the system
• Maintain and manage patient records in compliance with privacy and security regulations
• Arrange supporting documents for insurance claims (Eligibility, History, and Other Coverage)
• Sort and distribute incoming and outgoing post (Invoices & Checks sent to HQs)
• Maintain a clean and organized office
• Safeguard patient privacy and confidentiality (HIPAA

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• Dental terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person