Lead Call Center Agent

Have you ever worked in a Call Center before? We can promise you have never worked in a Call Center like ours. Our sales agents form a tight knit team in a fun, fast paced environment filled with energy and opportunity. Earn commissions on your bookings, and win fun prizes and bonuses in our weekly sales rep contests!

Success is based on bookings and client loyalty, not average call length. We don’t sacrifice client satisfaction for call speed. Here you’ll have the opportunity to help clients solve their real world issues with the support and backing of our entire team. You are empowered to do what’s best for the client and you play a key role in setting up our moving and junk removal teams for success out in the field.

What does H.U.N.K.S. stand for?

H.U.N.K.S stands for "Honest. Uniformed. Nice. Knowledgeable. Service."
At College Hunks Hauling Junk and College Hunks Moving, our HUNKS & HUNKETTES do whatever it takes to make every client’s experience with us 100% stress-free, every time!

Now Hiring Leaders

An opportunity within the College Hunks brand and our Sales and Loyalty Center is different from any "job" you've ever had. We give our HUNKS/HUNKETTES the power to make decisions on their own and rewards for strong performance . So, if you can handle the responsibility and like to have fun at the same time, then you might already be a HUNK/HUNKETTE!
If you're interested in joining the HUNKS and bettering yourself while also having fun and making money, apply below.

About You:

Do you have energy, enthusiasm, and a passion for excellence? Are you ready to work as part of a team that truly cares about delivering on their promises every day? We are in search of enthusiastic, goal-driven individuals that are motivated by client satisfaction and continued success to join our Sales and Loyalty Call Center in our Bohemia, NY headquarters.

This primary function for our Sales Agents is to assist our clients by building value in our services and scheduling moves, junk removal services and on-site estimates across Long Island. The Sales Agent is responsible for answering all incoming calls, dialing outbound to clients who inquire about our service online, and corresponding via email with clients to explain how our service works and schedule their appointments/estimates. NO COLD CALLING!!!!

Sales Agents must clearly communicate our brand values and procedures to all clients who contact us for information regarding our services. You will be responsible for maintaining and managing multiple interactions with staff and clients and must be able to work effectively in an environment that has many interruptions. The ability to WOW both customers and team members and live College H.U.N.K.S. core values every day!

ESSENTIAL DUTIES & RESPONSIBILITIES

• Answer inbound phone calls, handle clients with exceptional WOW service as outlined by our code of conduct.
• Provide all required information regarding College Hunks Hauling Junk and College Hunks Moving services and procedures.
• Represent brand positively with each client interaction.
• Book all viable inbound and outbound sales calls. Maintain acceptable close rate on all bookings.
• Compliance with all Contact Center policies and procedures including but not limited to the Call Center Employee Handbook. We are currently hiring for Full-Time and Part-Time team members.

Hours of operation for our Call Center staff are:
Monday – Friday 7am - 7pm, Saturday 8am – 5pm, Sunday 9am - 5pm

We can accommodate schedules within these time frames.

Compensation for this position is $16/hr + commission. Sales Reps average $18-23/hr with commission & incentives!

• Initial training period of $15/hr with the possibility of making commission your first week.

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REQUIRED EDUCATION & EXPERIENCE

• High school diploma or GED required
• Excellent and proper oral and written communication skills
• Typing proficiency minimum 40 WPM
• Ability to demonstrate personal integrity in a team environment
• Ability to work in a faced paced environment
• Computer skills a must with knowledge of Microsoft applications and Internet programs

Job Types: Full-time, Part-time

Pay: $18.00 - $23.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person