Cafe Shift Supervisor

This job contributes to 7 Leaves Cafe's success by assisting the Store Manager to execute store operations during scheduled shifts. They are responsible for delegating tasks and working with our Team Members to create and maintain the 7 Leaves standard of operations and customer experience.

Responsibilities

• Effectively execute store operations during scheduled shifts to meet 7 Leaves standards of operation (customer experience, policies, security, and safety protocols, opening and closing procedures, etc)
• Provide quality beverages and memorable experiences to all customers
• Resolves customer complaints or related conflicts that occur during assigned shift
• Ensures all operations comply with food and beverage safety regulations
• Execute cash management processes according to company procedures and efficiently manage, organize, and maintain store inventory
• Maintains a calm and patient demeanor during periods of unusual events or high volume to set an example for the team and keep store operations running smoothly
• Communicates effectively and regularly with the Store Manager and management team to ensure all members of management are in sync and on the same page
• Evaluate customers' needs and the customer's perception to anticipate and meet their needs
• Assist the Store Manager in the training and development of Team Members by creating a positive team and learning environment
• Ensure Team Members are delivering the 7 Leaves customer service experience and following all safety and COVID procedures
• Perform all work-related tasks as assigned by the Store Manager

Competencies

• Effectively lead and delegate a team during scheduled shifts
• Excellent interpersonal and communication skills
• Proactive and independent with the ability to take initiative
• Strong organizational skills, with the ability to prioritize multiple conflicting assignments
• Great judgment and confidentiality
• Positive team attitude
• Ability to work as part of a team and build relationships
• Has integrity and is trustworthy

Physical Requirements

• Prolonged periods of being on your feet
• Must be able to regularly lift at least 45 lbs.

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7 Leaves Cafe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, citizenship, ancestry, age, marital status, physical or mental disability, medical condition, genetic information, pregnancy or perceived pregnancy, gender, gender identity, gender expression, sexual orientation, protected military or veteran status or any other characteristic or condition protected by Federal, state or local law.

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