Cafe Associate, At Illy Cafe (Part-Time) - One World Observatory

LEGENDS
Founded in 2008, Legends' operating divisions worldwide include - Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.
ATTRACTIONS
Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

• Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
• Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
• Re-imagined dining experiences to delight local foodies
• Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners
ONE WORLD OBSERVATORY
Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 - One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City's signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.
In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).
THE ROLE
The Barista/Café Associate is responsible for providing quick and efficient service to customers in a variety of duties relating to a fast casual food service experience including recording transactions and collecting payment with a point-of-sale system, stocking counters and maintaining sanitation standards. The role reports to the Food & Beverage Manager.
ESSENTIAL FUNCTIONS
The Café Associate is responsible for providing quick and efficient service to customers in a variety of duties relating to a fast casual food service experience including recording transactions and collecting payment with a point-of-sale system, stocking counters and maintaining sanitation standards.

• Properly records all transactions via the point-of-sale system and informs guests of amount owed
• Collect the proper money for food and beverage items; process credit card or collect cash and determine correct change for guests
• Account for all transactions; maintain accurate cash count and balance banks at end of shift
• Provide customer service to guests by being knowledgeable and enthusiastic about the café's menu of products
• Suggest additional items to customers, as appropriate
• Ensure that all food and beverage cabinets are stocked and tidy to deliver a full service
• Maintain soda fountain system: add ice, monitor and change BIBs as needed and clean nozzles daily
• Ensure the food is served to the correct temperature & portion size
• Maintain a clean and organized workspace so that partners can locate resources and product as needed
• Ensure that the correct close down procedure is followed: all areas of the café left clean, tidy and secure, ready for the next day's service
• Assist with daily, weekly and month inventory as needed
• Provide guidance to guests at the venue inclusive of dining options and general attraction information
• Perform basic math skills: ability to accurately count change and balance bank
• Maintain regular and consistent attendance and punctuality, with/without reasonable accommodation
• Assist with other duties as necessary or required by management

QUALIFICATIONS

• Minimum 2-4 years of operations or related experience (preferably in an attraction, entertainment or hospitality environment) preferred
• Multi-lingual (incl. sign language) is preferred
• Excellent guest service skills
• Ability to work in fast-paced environment
• Basic knowledge of food preparations, service standards, guest relations and etiquette
• Willingness to exceed the guest expectations
• Willingness to engage with guests - every time
• Ability to work and be on-feet extended hours and flexible shifts including nights, weekends and holidays
• Ability to transport up to 50 lbs. (at times, on a continuous basis)
• Ability to work independently or in a team setting during set up and execution of service
• Ability to effectively listen and take direction from supervisor
• Ability to bend, squat, reach
• Ability to read, speak and write English Language in order to communicate with management and guests.
• Ability to maintain personal hygiene and a well-groomed appearance standard in compliance with company dress-code
• Ability to maintain a high level of motivation and enthusiasm
• Ability to prioritize tasks in a high guest volume, interactive environment
• Ability to perform and present information in a concise, legible/audible manner to our guests (speak loudly and clearly and having a commanding presence)
• Ability to memorize historical and technical information
• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work

COMPENSATION
$20. /hour + generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan
WORKING CONDITIONS
ON-SITE: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.