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SalaryWho We Are:
Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry.
Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA's Best Places to Work in 2020, 2021 and 2022!)
The company's foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases.
Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community.
Most roles at Convoso function as "hybrid" with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso's U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH, PA, TX, UT, NY.
The Job:
At Convoso, we're constantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That's where you come in.
We are looking for an Asterisk VoIP Developer who will be responsible for assessing, designing, upgrading, and maintaining systems as well as brainstorming possible improvements that can be made to a system in the future.
What You'll Be Doing:
- Maintain and improve existing code and Asterisk add-ons
- Tune Asterisk performance, including CPU, memory usage, I/O
- Ensure VoIP systems availability and performance, proactive monitoring, and tuning
- Develop new third party integrations, from automation APIs to media stream mux
- Manages and monitors installed systems, Networks, and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).
- Provide ongoing support and maintenance for the Asterisk module as needed.
- Provide and communicate the best practices and specific detailed information for network hardware and software selection
- Provide planning for future capacity requirements
- Provide documentation as required to ensure accurate and current information is available
- Assists in the coordination of various teams testing and evaluating for the development of design and its implementation including network hardware and software selection, including present and future capacity requirements.
- Installs, configures, and tests operating systems, application software, and system management tools.
- Ensures the highest level of systems and infrastructure availability.
- Evaluate the existing systems and provide the technical direction to support staff.
- Ability to work independently and manage project timelines effectively
- Willing to stay up-to-date with security best practices and drive implementation accordingly
- Collaborates with other professionals to ensure high-quality deliverables within organization guidelines, policies, and procedures.
- Run diagnostics to resolve customer-reported issues
- Deals with work process, optimization methods, and risk management tools in the given projects for successful accomplishments according to the requirements of the stakeholders
Who You Are:
- At least 2 years of experience in Asterisk system development, with a focus on module development and reporting tool customization
- Solid experience in C based multithreaded application development; minimum 5 years of experience
- Experience in development and troubleshooting in a Linux environment based on threads and locking primitives
- Experience in development on on a major asterisk module and Asterisk 11
- Comfortable with gdb or equivalent and debugging problems associated with real time, multithreaded applications
- Experience with common linux C development tools such as well as profiling tools such as valgrind and gprof
- Experience working with AGI
- Wide knowledge of Real Time Communication protocols and technologies and stacks (SIP, SDP, WebRTC/RT, SRTP)
- Experience with MySQL Asterisk system development
- Strong experience with Wireshark and telephony protocol dissectors
- Experience with Python, Github, Atlassian tools (JIRA and Confluence), Jenkins/CircleCi would be helpful
- Experience with monitoring systems (Prometheus, Zabbix, …)
- The candidate will need to be capable of quick and efficient self-study supported by peers on the Asterisk team
- Solid scripting skills (e.g., shell scripts, Perl / Ruby / Python)
- Proven working experience in installing, configuring, and troubleshooting UNIX/Linux-based environments.
- Strong troubleshooting skill in different network layers, esp. layer 2 & layer 3 up to layer 7
- Solid experience in the administration and performance tuning of application stacks (e.g., Tomcat, Apache, Nginx, Haproxy or Env…) (is a plus)
- Experience with automation software (e.g., Puppet, cfengine, Chef, Ansible or Salt) (is a plus)
- Strong work ethic and communication skills both spoken & written
- Flexibility to work a variety of shifts with availability to work overtime
- BS/MS degree in Computer Science, Engineering or a related subject
Work Perks Worth The Hype:
- Competitive compensation package
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- 401k program with generous company match
- No cost Employee Assistance Program and Travel Assistance
- Monthly Gym membership reimbursement
- Monthly credits toward food & beverage
- Company Outings
- On and offsite team building events
- Paid training for departments
- Apple laptop (most roles)
- And a team of highly experienced and kind colleagues!
HQ Office:
- Casual office environment & dress
- Daily catered lunches
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours
- Monthly Massages
- On-site Car Wash
- Free Parking
Compensation:
The base salary range is: $130,000 - $155,000
The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso's compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.
Your California Privacy Rights:
As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso's privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.
