Business Technology Specialist Ii

Salary : $68,099.20 - $71,531.20 Annually
Location : Albuquerque, NM
Job Type: Full Time
Job Number: 2400615
Department: Technology and Innovation
Division: TI-Infrastructure
Opening Date: 11/16/2023
Closing Date: 12/4/2023 11:59 PM Mountain
Bargaining Unit: NU
Position Summary
Perform functional and technical information systems support for assigned department: install and maintain application software and end user devices such as personal computers, laptops, tablets and smart phones; maintain and administer computer systems and applications; provide technical support and assistance to department end users and perform a variety of analytical duties relative to assigned area of responsibility. Candidates are expected to demonstrate meaningful experience with the technologies listed above and to be able to demonstrate in-depth knowledge of hardware, network and software as well as troubleshooting skills. Will participate in departmental projects and be able to work under minimal supervision and provide status reports and project updates.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Minimum Education, Experience And Additional Requirements
Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.
Bachelor's degree from an accredited college or university in information systems, computer science, or business administration; and
One (1) year of customer service experience in any of the following areas:

• selection and configuration of end user devices
• installing, maintaining and troubleshooting PC's
• analyzing and assessing technological needs or software application analysis

ADDITIONAL REQUIREMENTS:
Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within 6 months from date of hire.
Preferred Knowledge

• Methods and techniques of application development, system design and programming
• Methods and techniques of system design, programming and software installation
• Principles and procedures of quality assurance and security related to computer information systems
• Principles and practices of computer science and information systems
• Principles and practices of software troubleshooting
• Possesses basic ITIL knowledge
• Operational characteristics of a variety of computer platforms and operating systems
• Methods and techniques used in the installation, trouble shooting and maintenance of information systems
• Pertinent Federal, State and local codes, laws and regulations

Preferred Skills & Abilities

• Recommend, design, implement and install computer software applications
• Apply a wide variety of computer programming languages
• Detect, isolate and resolve information system problems
• Analyze and assess the technological needs of City users
• Independently perform systems analysis activities
• Install, trouble shoot and upgrade City information systems
• Install, trouble shoot and maintain electronic, mechanical, computer and low voltage systems
• Use various diagnostic equipment associated with electronic repairs
• Evaluate, test, implement and support new operating systems
• Oversee quality assurance and security procedures for information system services
• Monitor, maintain and administer a variety of network operating systems
• Design, implement and maintain information systems and supporting hardware and software applications
• Perform the essential functions of the job with or without reasonable accommodation
• Work occasional weekends and provide after hours support, including evenings and weekends as required.

City of Albuquerque Employee Benefits
The City is committed to providing employees one of the most comprehensive and reasonably priced benefit packages available in New Mexico. We hope that you will find the coverage offered provides you with the choices and options necessary to keep you and your family healthy and well.
The City offers regular, full-time and part-time employees the option of participating in a variety of group insurance plans. Both Regular and Temporary (non-seasonal) employees participate in the state's retirement system.
Additional Benefit information is available by clicking on the links below.
01
Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).

• No High School Diploma
• High School Diploma or GED
• Non/degree accredited
• Associates
• Bachelors
• Masters
• Juris Doctorate
• Doctorate

02
Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.

• No experience
• 1 to less than 6 months
• 6 to less than 12 months
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 years to less than 11 years
• 11 years to less than 12 years
• 12 years to less than 13 years
• 13 or more years

03
Do you possess a valid New Mexico Driver's License, or have the ability to obtain by date of hire (attach a copy of your Driver's License)?

• Yes
• No

Required Question