Business Systems Management Analyst - Yardi

Position Title:Business Systems Management Analyst - Yardi
Classification: Exempt
Reports To: Sr. IT & Business Systems Manager
Department: Business Solutions
Job Type: Regular
Job Status: Full Time
Grade: 57
Union: Non-Union
Amount of Travel Required: 10% locally
Positions Supervised: None
Work Location: On site in Bremerton (Hybrid after training)
Starting Pay: $3,614.86 to $4,223.47 per pay period (Bi-weekly) DOQ
Full Pay Range: $3,614.86 to $4,832.08 per pay period
Closes: Open until filled, but priority given to applications received by Friday, Nov. 3, 2023 at 5:00pm.
Are you looking for a place to work that really cares about our community and is committed to making a difference? Then the Bremerton Housing Authority is the place for you! Come join our team.
At BHA our mission is to provide high quality, stable and sustainable housing and related services to people who have limited financial means. Our work is to help our clients to become economically self-sufficient, while at that same time strengthen communities. We use our public and private resources efficiently and effectively. It is our goal to do this all while helping our employees to grow both personally and professionally.
If you're looking for a great benefit package, we have that as well!

• Accrue 150 hours of PTO in your first year
• Accrue up to 69 hours of Sick Leave per year
• 13 Paid Holidays annually
• Longevity pay available for years of service
• Medical & Vision Insurance -90% Employer Paid
• Dental Insurance- 100% Employer Paid
• Washington State Retirement
• Deferred Compensation
• Life Insurance
• Short -Term & Long-Term Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Telecommute or Hybrid Opportunities
• And more!!

POSITION SUMMARY
The Business Systems Management Analyst - Yardi is responsible for the administration and support of our Yardi platforms for HCV, Property Management, Accounting, and Compliance including evaluating, documenting, and maintaining the systems, keeping them in sync and up to date with the latest available plug-ins, controlling user access and permissions, and keeping the system compliant with both internal and external audits. This role will work with the Housing and Finance Departments to implement, document, test, and support the Yardi application systems for the organization. To succeed in this role, you must be highly organized, detail-oriented and motivated with ambition and skills for detailed documentation. In addition, you should have a technical and analytical background and way of thinking while also being able to explain complex concepts to non-technical users.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Summaries

• Work with managers and staff to triage, analyze and troubleshoot issues related to the agency's use of various Yardi systems. This work includes:
  • Root cause analysis, test case development, documentation via helpdesk, onsite, phone or remote support capability, strong resourcefulness and communication skills, reporting, SQL queries, mobile apps, user training, application security standards, system administration, software/UI design, coding, and workflow principals, accounting general & best practices, HUD programs & compliance.
  • Know when to escalate and get other team members involved.
  • Ensure proper tracking of requests captured via helpdesk ticket.

• Technical ability to contribute to and support coding, scripting, database design and software development projects across BHA's Business Systems (Yardi, OnBase, Calypso). This includes:
  • Report writing such as Crystal Reports, Microsoft SSRS, Yardi YSR scripting, Yardi ADHOC reporting tool.
  • Customization through VBA scripting, Visual Basic, C#, Python, Powershell etc..
  • Yardi Voyager custom tables
• Perform regular system administration tasks. This includes.
  • New user creation across Yardi products such as Yardione, Voyager, Client Central, Procure to Pay/Elevate, Rent Café and Aspire.
  • New property setup and support of existing (compliance, accounting, and IT ends)
  • Configuration, support, and updates to Mobile applications such as Yardi Mobile Maintenance and Mobile Inspections.
  • Working with Security groups, user permissions (~5000 permissions) and how permissions across multiple Yardi products relate to other Yardi products.
  • Working with specialized Yardi admin tools such as Rebuilding totals, unposting bank recs, changing operating month, rebuilding transactions, Tracs tools, unlocking vouchers, Tax Credit corrective tools, yCheck check printing, Voyager accounts and options, affordable tools and PHA administration tools.
  • Administering critical refence tables and schedules such as utility allowances, income limits, payment standards, and flat rents.
  • Administer schedules tasks in Voyager which includes letters, emails, report packets.
• Stay up to date with the latest Yardi features, upgrades, and industry trends and assess their potential impact on the organization and keep the IT & Business Systems manager regularly informed.
• Research new products & tools to optimize productivity, streamline and automate.
• Test and lead testing efforts related to new functionality, new module, and upgrades to existing modules including creating test plans, test cases, and working to ensure process is followed by managers.
• Coordinate and provide training on a continual process for systems workflow on leasing, marketing, work orders, resident, and prospect communications (with emphasis on Yardi Voyager, Procure to Pay, and RentCafé). This includes strong documentation on processes.

• Train and coach new existing employees on workflows/procedures related to Yardi property management software systems including resolving problems via in person, telephone, and webinar sessions.

• Provide backup support to other BHA business applications such as Calypso, OnBase and web site support through WordPress. This includes support for covering others on PTO, outage etc.
• Perform other related duties as assigned.

POSITION QUALIFICATIONS
Required Education and Experience
Education: Bachelor's Degree required, Field of Study: Preferably in Information Technology or related field.
Experience:

• Two or more years' experience working as a Yardi Administrator working within the multifamily industry including experience with the training and supporting of Yardi and its related systems.
• Knowledge of property management processes as they relate to multifamily operations.
• Have a working understanding of database concepts and user security and general IT principles.

Bremerton Housing Authority has the discretion to accept any other equivalent combination of education and experience when relevant.
Computer Skills: Expert in MS Office Products
Certifications & Licenses: Administrator Certification for Yardi from FitechGelb or similar certification preferred.
Other Requirements:

• Must possess a valid Driver's License for use in Washington State with the continued ability to be covered under the Housing Authority's auto insurance policies.
• Ability to work occasional evenings and weekends as needed.

Required Competencies

• Active Listening - Ability to actively attend, convey, understand the comments and questions of others.
• Adaptability - Ability to adapt to change in the workplace.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Business Acumen - Ability to grasp and understand business concepts and issues.
• Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Conflict Resolution - Ability to work with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Decision Making - Ability to make critical decisions while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Involvement of Stakeholders - Assesses who the stakeholders are and involves them in the process. Works to develop buy-in among the stakeholders and facilitates cooperative discussions.
• Organized - Possessing a trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work related problems.
• Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using their own drive or initiative.
• Tactful - Ability to avoid being offensive when communicating with others, maintain diplomatic relations or good customer services, and show consideration for others with diverse backgrounds.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
• Reliability - The trait of being dependable and trustworthy.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

WORK ENVIRONMENT
This position is primarily in a professional business office. The employee primarily sits at a desk using a computer but has the opportunity to move about at will. Hand-eye coordination is necessary to operate various types of office equipment. The employee will need good listening abilities and may be exposed to noise from basic office machine operation. The employee will occasionally lift and carry up to 50 pounds.
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands Lift/Carry
Stand O 10 lbs or less F
Walk O 11-20 lbs F
Sit F 21-50 lbs O
Manually Manipulate F 51-100 lbs. O
Reach Outward O
Reach Above Shoulder O Push/Pull
Climb N 12 lbs or less F
Crawl O 13-25 lbs F
Squat or Kneel O 26-40 lbs. O
Bend O 41-100 lbs O
Grasp O
Speak F
Other Physical Requirements
• Vision (Near)
• Sense of Sound - listening to instructions and customer comments