Business Systems Analyst

About Gorilla Commerce

At Gorilla Commerce, we're committed to bringing you durable, high-quality products at reasonable prices that make everyday life easier. Our vision is to continually innovate and improve our products based on customer needs and industry trends. We are the owners and developers of brands including Gorilla Grip, Sofa Shield, Kangaroo, Grip Master, Ninja, Home Genie, Mighty Monkey, The Connecticut Home Company and LaLa Loom.

Business System Analyst

Based in Westport, CT, Gorilla Commerce is a Top 10 Branded Amazon US seller with rapid growth plans. Our beach community is only an hour from NYC and a little over two from Boston. We're a fast-paced environment with a relentless focus on the customer. We are a dynamic group of dog lovers who operate at the intersection of creativity and analytics to create and provide obsession-worthy products that consumers are demanding and we offer free unlimited snacks in the office! Reporting to the Director of IT, this position contributes to Gorilla Commerce's success by delivering and supporting technology solutions, enabling highly cross-functional, enterprise-wide strategic initiatives. As a Business Systems Analyst, you will help shape the future of Gorilla Commerce's technology roadmap and be an integral part of the company's core mission and values. The ideal candidate will be able to thrive in a fast-paced environment, juggling multiple priorities at once. Flexibility, organization, attention to detail, and the ability to prioritize in a constantly changing and highly ambiguous business environment are key.

Essential Duties & Responsibilities:

• Serve as a functional expert, exercising independent judgment and discretion in formulating and designing systems scope and objective based on business acumen and analysis of Business Systems and requirements; analyses system requirements and existing business processes and information systems.
• Maintain overall design integrity of ERP processes and systems
• Support numerous applications utilized by customers in all business areas, including but not limited to NetSuite ERP, Celigo Integration, Seller Central, and Business Intelligence System.
• Lead business process design and implementation of process improvements and enhancements
• Work with business users and third-party developers to design, develop, test, and enhance application solutions and procedures
• Translate business requirements into technical specs for development purposes
• Work independently on multiple projects/tasks simultaneously and follow through to completion
• Integrate new applications solutions into the current environment; define input/output definitions; ensure the integrity of the system integration
• Analyse and solve reported application issues
• Create strong cross-functional relationships
• Support management of vendor and consultant relationships to optimize and drive efficiency in our systems

Qualifications:

• Bachelor's Degree in a related field such as - Information Systems, Information Technology, M IS, Engineering, or Business Analytics is required.
• 4+ years of Business/System Analyst experience; previous experience in the CPG/FMCG industry is a plus.
• Experience working in an ERP system; previous experience in NetSuite is a plus.
• E-commerce experience is highly desired
• Excellent written and verbal communication.
• Must be highly proficient in Microsoft Office Suite.
• Self-directed; is successful with minimal direction and provides guidance and support to consultants and cross-functional business partners.
• Provides constructive input and perspective to team conversations.
• Ability to think logically, critically, and constructively about complex problems and propose solutions that address expressed needs
• Interfaces across organization levels comfortably with internal business customers, cross- functional technical peers, and external business partners, demonstrating a strong sense of ownership
• Successful experience supporting end users
• Experience with Business Intelligence Reporting and Development Tools a plus

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