Business Systems Analyst

Calaveras County Superior Court

Invites Applications for the Position of

BUSINESS SYSTEMS ANALYST

POSITION DEFINITION:
Under general supervision and in support of the Courts Information Technology (IT) function, the incumbent in this journey level class is responsible for performing a broad range of technical duties in the areas of the Court’s case management system, desktop support, network support, telecommunications, jury systems, security systems and equipment, generating reports, facilities trouble shooting and maintenance and maintaining the Court’s Continuity of Operations Plan
(COOP); performs related duties as required.

DISTINGUISHING CHARACTERISTICS:
This is a confidential, single level, at-will, FLSA non-exempt classification that provides support for the court case management system and other applications with the ability to analyze work volume, establish work standards; facilitates business process documentation; works with court staff to identify needs for modifications to existing systems and/or procedures; development and/or implementation of new systems; tests new and revised applications to ensure accuracy and efficiency.

SUPERVISION RECEIVED AND EXERCISED:
This class receives general direction from the Information Technology Manager.

QUALIFICATIONS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
1. Employee must have knowledge of:
a. Court case management systems or similar application systems
b. Methods of developing business process specifications; procedures and methods for testing business functions within computer systems
c. Principles and practices of producing effective project documentation including business functions, desk manuals, and configuration documentation.
d. Time management and organizational skills; project management techniques; techniques for managing change.

e. Computer and informational systems technical practices and procedures
f. Operating principles and characteristics of personal computer hardware, servers, and software
g. Principles and practices of maintaining local and wide area network systems
h. Follow applicable work rules and policies
i. Applicable business equipment and desktop applications
j. Principles and methods of data gathering and presentation
k. Installation, updating, and troubleshooting methods on various computer based systems and peripherals
l. Network cabling standards and testing methods
m. Various Server operating systems including Microsoft, VMware and Linux but not limited to those.
n. Microsoft Windows operating systems (Windows 7+) and Microsoft Office Suites (Office 2013 to 365)
o. Effective methods to maintaining communication with vendors, suppliers, and co- workers
p. Maintain change management record as it pertains to hardware, software and consumables
q. Use of proper English grammar, punctuation, spelling and usage.

2. Employee must have the ability to:
a. Performs duties independently under minimal supervision. Exercising sound, independent judgment within established guidelines.
b. Applying computer and informational systems technical practices to an office environment
c. Installing, maintaining, operating and troubleshooting network systems, servers, personal computers, hardware, and software and other related items related to information technology
d. Analyzing user problems, evaluating alternatives, and reaching sound resolution conclusions
e. Preparing instructional materials, providing training, and evaluating effectiveness of solutions
f. Principles and practices of recordkeeping, report writing and documentation
g. Establishing and maintaining effective working relationships with those contacted in the course of the work
h. Diagnose LAN/WAN network and desktop problems and formulate appropriate solutions
i. Provide a variety of end-user support services and respond to IT services requests
j. Provide support to various operating systems, Microsoft Office programs, and various Court programs
k. Research equipment and software for purchasing recommendations following established procurement guidelines
l. Maintain department technical documentation and inventories
m. Evaluate, procure, install, troubleshoot, and repair both hardware and software systems
n. Communicate effectively both orally and in writing with technical and non- technical staff
o. Work variable hours

3. Licenses and Certifications:
a. A California driver’s license requirement will be reviewed on a position basis in accordance with ADA regulations.
b. Industry certifications such as Cisco, Microsoft COMPTIA A+, Networking+, Security + or equivalent is preferred however the court will substitute these for five (5) or more years of experience in the aforementioned certifications.

4. Employee must not contribute to or create a hostile work environment:
a. Employee shall not engage in any activity that unreasonably interferes with the performance of any other employee, such as sexual harassment, unlawful discrimination or any other behavior that unduly demeans or intimidates another employee.
b. As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees, supervisors, subordinates, outside contractors, and other agency personnel.

5. Employee must have the following minimum qualifications:
Any combination of experience and education that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required knowledge, skills and abilities could be:
a. Progressively responsible experience managing projects. Preferably with a case management system.
b. Experience in a business, court, or legal environment that included extensive analysis of either business, project workflow or legal procedures and case information that included the designing and implementing new or re-engineered automated systems or complex business or legal processes.
c. Experience in a trial court setting is highly desirable.

6. Employee must fulfill the following special requirements: a. None

7. Employee must be able to meet the following physical demands and working conditions:
a. Ability to bend, stoop, reach overhead, crawl under work stations. Mobility to work in awkward positions; strength to lift, carry and place computers and related equipment; manual dexterity to operate keyboards, and precision tools and equipment; vision to read handwritten and printed material and computer screens; speech and hearing to communicate in person and by telephone.
b. Lift and carry 50 pounds and perform necessary physical tasks
c. May require working overtime, on-call, and weekends.
d. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations.

TYPICAL DUTIES (Illustrative Only):
Depending on assignment, duties may include, but are not limited to, the following:

• Serves as subject matter expert for Case Management System; participates in multiple levels of system and application testing; maintains application configurations, including user authorization system and application testing; maintains application configurations, including user authorization authentication; Ensures timely resolution of issues reported to vendors and works with user departments to integrate court application systems. solution with court functions and complying legal requirements.
• Provides technical support and advises court users on the use of hardware and software such as operating systems, word processing, database or spreadsheets.
• Coordinates and conducts user training sessions; prepares training plans and outlines; develops training materials; distributes notifications to users regarding system modifications and updates; develops and maintains systems and user documentation.
• Assist in researching, planning, and implementing new and/or upgraded hardware/software or business processes.
• Conducts testing and acceptance of revisions and enhancements to the court application systems through clearly defined test plans, scenarios, scripts, and use cases.
• Resolve problems referred by supervisory and administrative staff in the Court regarding

Hardware, operating systems software, etc.

• Install, operate, maintain, troubleshoot, and repair servers, personal computers, and peripheral equipment, using appropriate hand and diagnostic tools
• Recommends and assists in the preparation of formal policies, procedures, and standards in alignment with the Court’s goals and projectives.
• Prepares technical reports and queries; collects, analyzes, and summarizes data.
• Responds to internal and external information requests.
• Maintain, develop, and update the Court website.
• May serve as a project manager.
• May serve as point of contact between system users and technical staff during issue troubleshooting and resolution process.
• Prepares correspondence and other written materials.
• May assist in purchasing of supplies and monitor the inventory of fixed assets by maintaining inventory control logs and records for court software and equipment.
• Responds to requests related to janitorial, building maintenance and furniture related requests.
• Coordinate with the appropriate agencies and private vendors for repair, replacement or janitorial services.
• Update and maintain COOP (Continuity of Operations Planning System)
• Performs other duties as assigned.

Benefits include:
The Court provides a comprehensive benefit package to employees who qualify. Benefits include medical, dental, vision, EAP, deferred compensation, life and long-term disability insurance, along with PTO (Paid Time Off). Permanent employees do not pay Social Security, but are members of the Public Employee’s Retirement System. Appointments are normally made at the first step of the salary schedule. A one-year probationary period is standard. After successful completion of the one year probationary period, a 5% merit raise may be granted. Merit raises may be granted annually thereafter to the top step.

Job Type: Full-time

Pay: $32.70 - $39.74 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person