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Form of workPosition Description:The position exists to triage and resolve production support issues for the WellSky Claims processing application – engaging with WellSky product support as necessary - and to define future state business processes and functional specifications. The position requires high level of analytical skills, organizational skills, sound judgment and decision-making ability, excellent verbal and written communication skills, and the ability to work collaboratively across various teams. · Serves as an internal consultant and subject matter expert for the WellSky Claims processing application · Provides analysis and support to triage functional and/or technical issues o Consult/engage with product/development support, as required, to resolve reported issues · Provides support for system configuration updates, feature enhancements or changes to client specific workflow to meet evolving business and user needs · Develops, reviews, and elicits requirements, specifications, business processes and recommendations related to proposed enhancements · Evaluates and recommends business process improvements within the scope of supported business application. · Coordinates management and execution of testing activities for system enhancements · May assist with coordination of workflow, training, and mentoring of support staff, as required · Delivers presentations, communicates relevant project information to management and peers, and serves as key participant in team and customer meetings. · Performs all assigned duties in compliance with internal SOPs and external regulations. · Performs all other duties, at the discretion of management, as assigned. · Assures high-quality customer service to all customers.
Skills Required:Must possess the skills and abilities to successfully perform all assigned duties and responsibilities. · Effective oral and written communication skills. · Able to organize, prioritize, and execute a variable workload and multiple priorities. · Must have good customer service and interpersonal skills. · Ability to work in a team environment and participate as an active team member. · Must have analytical, statistical, personal organization, and problem-solving skills. ·
Must have proficient computer skills. To include: Basic office applications (Microsoft Office, Google Suite, or equivalent) Familiarity with project management or life cycle management applications (Project, Jira, Rally, AzureDevops, or equivalent) o Reporting/data analysis skills with SQL or business intelligence tools (Nice to have)
Experience Required: Knowledge of applicable business application(s) required. Knowledge of system development life cycle, and project management principles required. Five years of specific business applications experience required as a Business Analyst, Systems Analyst or Systems Administrator
Education Required: Bachelor's degree or equivalent combination of education and experience required
