Business Systems Analyst

Office Location: Clarksburg, MD  or Ketchum, ID

Tele-work Opportunities: Hybrid

To conform to U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Robotic Research Autonomous Industries (RRAI) is seeking a Business Systems Analyst with a relentless pursuit of achieving strategic and tactical initiatives for the company, with a drive to improve the effectiveness of their colleagues. Reporting to the Head of Business Systems, the Business Systems Analyst is key member of the Business Systems team that can effectively communicate and drive business outcomes for our internal stakeholders. The Business Systems Analyst will manage and administer the effective deployment and integration of company tools and lead implementation or improvement projects to completion to uphold business initiatives.

Position Responsibilities:

• Supports the uptime and effectiveness of business tools for internal stakeholders
• Administers Robotic Research's growing list of business tools, functionally and technically, and actively works to reduce friction and increase integration and harmony between them
• Acts as a product owner for assigned internal tools, understanding internal user needs and translating them into implemented solutions that increase operational effectiveness
• Works cross-functionally with IT, Product, Finance, Growth, Engineering, Supply Chain, Manufacturing, and Deployment Operations teams as a business tool and business process SME. Owns end user solutioning from idea to deployment.
• Manages and monitors Jira task creation, and triages queue. Manages to agreed upon timelines as part of team Agile sprint planning process.

Required Skills and Abilities:

• Excellent organizational, analytical, and problem-solving skills with a focus on structure and execution
• Proven track record of independently driving cross functional collaboration to deliver complete projects on time and according to requirements.
• Ability to lead through ambiguity and independently run projects with minimal direction.
• Ability to administer software tools and deploy improvements and bug fixes; perform bulk updates
• Experience with Salesforce and/or NetSuite administration
• Ability to take highly technical topics and translate into layman terms for users
• Able to analyze business processes and propose process improvements via software to functional teams

Desired Skills & Abilities

• Experience in using and/or administering Business Systems at a technology manufacturing company
• Experienced working with Agile Software Development Methodology
• Experience with integrating business tools using third party integration software such as Celigo, or by leveraging API's and Webhooks.
• Experience administering, or power-user of: Salesforce, NetSuite, Jira, Celigo, Slack, Rippling, Lattice, Ramp, Miro, Quip

Education & Experience:

• B.S. or B.A in a related field from an accredited university or equivalent work experience.
• 3-5 years in management consulting and/or experience in a business operations or software administration role at a technology or manufacturing company
• Previous technology support or engineering skills a plus.

Robotic Research Autonomous Industries (RRAI) is excited to offer the following benefits:

           17 Company Holidays for 2024

           20 days of PTO a year

           Flexible work schedules and a casual work environment

           Competitive medical, dental & vision plans

           401k contribution plan with up to 4% match 

           $9k a year Tuition Reimbursement program

           Company paid Basic Life, STD, LTD, Legal & ID Protection plans

           Employee assistance program options

           7+ weeks of fully paid Parental Leave

           Jury Duty Leave

           Bereavement Leave

           Pet-friendly offices

           Fully stocked beverage fridges available free for staff

           Full-service latte/cappuccino/coffee machine in each building

RRAI is an industry-leading vehicle autonomy company providing autonomous driving solutions for defense and logistics applications. Founded in 2002, the Company has leveraged twenty years of experience customizing autonomous solutions for the DoD to become a trusted technology partner to the public and private sectors. From people to platforms, at home or overseas, RRAI is driven to make the way you move smarter, safer, and more efficient.

To learn more about us, please check out the links below:

Diversity and Equal Employment Opportunity Statement: At RRAI, we don't just accept differences, we celebrate them! We strive to attract, develop, and retain curious & highly qualified individuals representing a variety of backgrounds, cultures, skills & perspectives. RRAI is committed to building a diverse team and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, marital status, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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