Business Support Specialist

Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated and talented individual for the position of Business Support Specialist Skill Level 1.

Job Description:

Summary: The Business Support Specialist shall be responsible for performing a wide range of administrative tasks in support of the various organizations assigned. Such tasks may include record keeping, test administration, ad hoc research, data entry of quality control metrics, scheduling applicants, verifying test scores, monitoring test labs, processing travel orders (optional) and other administrative tasks as needed.

Essential Duties & Responsibilities:

• Assist applicants in navigating pre-selection process with scheduling for various appointments needed for recruitment process.
• Schedule, register, verify test scores, and monitor test labs as part of test proctor and validation services.
• Work the call center in responding to general inquiries from applicants in navigating the applicant shared service recruitment tool.
• Greet and check in applicants for their pre-selection appointments throughout the day at the welcoming center.
• Prepare document packages for newly hired personnel entering on duty.
• Assist employees with preparing for deployments, developing strategies, and reporting quality control metrics as part of global assignments.
• Train any incoming Business Support Specialists that are replaced.
• Prepare official travel orders with knowledge of Joint Travel Regulation (JTR) and reimbursement packages for relocation as needed (OPTIONAL).

Requirement:

• High School diploma. Three (3) years of experience using Microsoft Word and Outlook.
• Three (3) years of experience using Microsoft Excel, Access, PowerPoint, Skype for Business, OneNote, web browsers (Chrome, Edge, IE) and database entry.
• Three (3) years of experience performing general office work with strong interpersonal computer and organizational skills.
• Familiarity with PeopleSoft programs.
• Complete all mandatory training as provided by the Government necessary to support the organization assigned.

OptionalQualification:

• Completed minimum of 20 CPE credits of JTR related training in the last five (5) years (only for optional task related to processing official travel orders and reimbursement packages in SOW Section 4.7).

Security Requirements:

• Top Secret with SCI Eligibility

Skills:

• Strong customer service and communication skills
• Knowledge of Microsoft Office and associated software

Physical Requirements: This position requires employees to be willing and able to: sit, bend, reach, stoop, squat, stand, and walk.

Communication: Excellent customer service via phone and face to face conversation, excellent written and oral command of English.

An exciting and rewarding career awaits you with Global Resource Solutions, Inc. (GRS). GRS is a management consulting company to government and business that offers great career opportunities and a comprehensive slate of employee benefits to our employees including medical, dental, vision, short/long term disability, life insurance and a retirement plan. GRS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

GRS participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. for more information please see the flyer: https://e-verify.uscis.gov/web/media/resourcescontents/e-verify_participation_poster_ES.pdf