Business Support Analyst

Milton CAT is seeking a dynamic business support analyst to join our team.  Our IT culture is one of true business partnership - helping various departments and team members leverage current and new technology, improve processes, and optimize their performance; that is the essence of this role.  If selected, you will work within the IT Department on a broad range of advanced technology with a diverse team and be exposed to many areas within the business, such as Supply Chain, Logistics, Finance, Service and Sales. This position also works closely with leadership on strategic initiatives, delivers ongoing guidance, and process improvement.

Note: This is a hybrid position and will require the employee to spend a portion of their time in the office.

• Develop and implement process changes, workflow, or system improvements to ensure business continuity and compliance and be a catalyst for the change. 
• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and facilitates solution development and implementation.
• Maintains a strong understanding of business operations, priorities, and strategic objectives.
• Capture, analyze and document business and user requirements.
• Translating stakeholder requirements into various documentation deliverables such as functional requirements or user stories, use cases, workflow/process diagrams, etc.
• Acts as a thought leader to shape and influence the development of IT roadmaps for an assigned business area.
• Support the life cycle of business applications including ongoing administration and application testing and support.
• Develop a thorough understanding of technology integrations between different systems.
• Define requirements for data analytics and defined Power BI reporting for process governance.

• Bachelor’s Degree in Business, Information Technology, or related field.
• 1 -2 years’ related experience required, ideally as a Business Analyst or Project Manager.
• We’re seeking idea-generators…curious, interested, eager learners that are not afraid to ask questions and challenge current processes, ideas and systems.
• Excited to learn new technologies and analytical methodologies relating to business intelligence and data analysis.
• Ideal candidates will have previous work as a Business Analyst or Project Manager.
• Experience with ERP is helpful.
• Demonstrated aptitude to quickly learn business processes.
• Excellent documentation, organizational, communication skills. 
• Proficient use of laptop and mobile technology with advanced utilization of Microsoft Office products including Excel, Word, Visio, PowerPoint, and Outlook.
• Ability to work with users at all levels within the organization.
• Occasional travel within New England and Upstate New York will be required.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign similar duties. 

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton CAT is a Drug-Free workplace.