Business Solutions Manager

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.
Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 11 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.
SCHEDULE: Full Time
TRAVEL REQUIRED: 0% - 25%
About Our Opportunity
The Business Solutions Manager works closely with end users, leaders and other essential partners to support the association's end-to-end lending processes. Contributes business knowledge as SME to develop, implement, and enhance business processes and technology systems to meet business needs and mitigate operational and compliance risk. Supports the association through facilitation and implementation of initiatives, processes, and products in the areas of lending, retail operations and technology support. Provides second level support to business users for technology systems, credit policies/procedures, business process workflows and documentation and retail lending operations. Coordinates communications and assists with the development and execution of training on systems and processes.
How You Will Spend Your Time

• Engages key stakeholders to execute the overall business process vision. Coordinate cross-functional teams as the main liaison between various departments; Proactively solicits feedback and works collaboratively to facilitate, identify, recommend, and implement continuous improvement initiatives and system enhancements.
• Lead process innovation and represent the business by contributing to the achievement of association goals and objectives through strategic projects, critical run the business initiatives and departmental requests.
• Facilitates the development, improvement, documentation and retention of lending and retail office operations process and procedures. Creates, maintains, updates, and improves library of process maps and tables, procedures, and process guides for lending business segments and programs.
• As technology business owner, coordinate with Product Owners and business technology to facilitate the design and development of business rules, strategies and workflows, process improvement and/or system enhancements based on business needs and analysis.
• Manages and prioritize backlog for process and technology improvement requests. Works proactively with the business to manage expectations for completion.
• Supports change management initiatives by providing end users with process documentation to enable efficient, compliant execution of job responsibilities.
• Works in a collaborative manner with peers, extended Operational Process Excellence team members and other partners including but not limited to, technology, business segments, legal, risk, compliance, and organizational development.
• Represents and communicates the mission and values of the association and comply with its conduct policy, security policy and confidentiality expectations.

Minimum Education & Experience

• Bachelor's degree in Business, Agriculture, Technology or related field preferred; equivalent training and experience will be considered.
• Minimum of three (3) years credit, lending, lending operations, business analysis or technology experience, preferably within the finance industry.
• And/or minimum of three (3) years' experience researching, analyzing and working with or developing business processes and technology solutions.
• Demonstrate successful completion of business owner tasks and responsibilities as part of projects or initiatives. Ability to coordinate with the business and facilitate the creation of process and procedures.
• Business Analysis, Project Management, or Process Management certification desirable.

Mental & Physical Requirements

• Engage in telephone and face-to-face conversation to serve customers and give and receive information from customers, staff, vendors, outside consultants and the public.
• Use a computer and similar office technology and tools.
• This involves reading the screen and keying/typing information.
• Speak and make presentations to individuals or groups on technical subjects related to job.
• Travel via auto or commercial transportation to carry out essential responsibilities of the job.
• Successfully interact with and represent the organization to customers, staff, officers, board members, vendors, and/or the public at all levels.
• Provide sound technical advice to customers and other staff in the subject field(s) related to this position.
• Understand and explain various subject matter and consulting concepts, programs, terminology, and methods.
• Reason, judge, compare, calculate, evaluate, decide, and critique such information as written material, numerical data, responses to customer needs, and/or other related work activities.
• Requirements of the job include the ability to do the work, with or without reasonable accommodations.
• It is the Association's policy to make reasonable accommodations for individuals with disabilities.

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits.
Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.
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